Traveler's JoyReviews of travelersjoy.com

Response from Traveler's JoySep 22, 2016

Hi Andrea: Congratulations and thank you so much for your review. We really appreciate it. It sounds like you did not have the best experience with Traveler's Joy and I hope my response below offers a reasonable explanation. First, your review will be shared with our entire company at our weekly meeting and we will work together to address your feedback and find a solution. Second, our fee structure is set up as follows: 1) For gifts given using a credit card, 2.95% is deducted from the gift amount. The guest is charged 2.95% + $0.99 on checkout. These fees cover processing the credit card (which can cost up to 3%), hosting, features, services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. We pay our customer service team a living wage and do not outsource our customer service. 2) Couples have the option to give the credit card fees to the guest making ALL gifts 100% FREE for you to receive. From the same settings, you can also choose to have all fees deducted from the gift amount. This makes a gift cost guests just $0.99 to provide. It's totally up to you! 3) There are no "Upgrade" fees, subscriptions, or monthly fees like a lot of other honeymoon registries. 4) Finally, our fee structure allows for guests to provide gifts to couples with cash or check which are 100% free. Thanks again for your feedback. It is very much appreciated and I hope this response provides some clarification on our fee. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy Skip the blender. Register your honeymooon.

Response from Traveler's JoySep 22, 2016

Hi Autumn: Congratulations and thank you so much for your review. We really appreciate it. It sounds like you did not have the best experience with Traveler's Joy and I hope my response below offers a reasonable explanation. First, your review will be shared with our entire company at our weekly meeting and we will work together to address your feedback and find a solution. Second, our fee structure is set up as follows: 1) For gifts given using a credit card, 2.95% is deducted from the gift amount. The guest is charged 2.95% + $0.99 on checkout. These fees cover processing the credit card (which can cost up to 3%), hosting, features, services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. We pay our customer service team a living wage and do not outsource our customer service. 2) Couples have the option to give the credit card fees to the guest making ALL gifts 100% FREE for you to receive. From the same settings, you can also choose to have all fees deducted from the gift amount. This makes a gift cost guests just $0.99 to provide. It's totally up to you! 3) There are no "Upgrade" fees, subscriptions, or monthly fees like a lot of other honeymoon registries. 4) Finally, our fee structure allows for guests to provide gifts to couples with cash or check which are 100% free. Thanks again for your feedback. It is very much appreciated and I hope this response provides some clarification around our fee. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy Skip the blender. Register your honeymooon.

Response from Traveler's JoySep 6, 2016

Hi William: Thank you so much for your review and feedback. I'm sorry Traveler's Joy did not meet your expectations. Please feel free to contact me directly and I'll be happy to talk to you more. Receiving gifts when someone uses a credit card does take time and we have little to no control over it. Once a gift giver uses their credit card, it can take up to 2 business days for the credit card company to move the funds from their bank to the credit card processor, then another day for the processor to move the funds to Traveler's Joy. We also perform a security check on each transaction while the funds are being moved through the banking system. Unfortunately, credit card fraud is a real risk for us. I wish the credit card and banking system could move money instantly between accounts, it would make processing a lot faster. In regard to the time it took to receive your gift redemption. First, I'm sorry it took a few days. We strive to be as up front as possible and detail the exact time it takes in our Common Questions section and during the redemption process. The ACH option is by far the fastest, usually less than 48 business hours assuming all of the banking information we receive is accurate. Once again, our hands are tied when it comes to the speed in which banks process electronic transactions. I wish they moved faster too! If you have any additional questions or if I can provide more information related to your review, please reach out to Adam or myself at the email address or phone number below. Have a wonderful week. [adam][at][travelersjoy.com] or [brandon][at][travelersjoy.com] Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy 888.878.5569

Response from Traveler's JoyJun 1, 2016

Hi Patrick, First, thank you for your valuable feedback and review. Second, we have shared your experience with the entire team at Traveler's Joy to determine how we can fix this. The marketing team has taken responsibility for resolving this issue and is working on finding a better way to adjust email settings for our couples. Once again, thank you for your valuable feedback. We plan to have a resolution for this issue soon. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy Skip the blender. Register your honeymoon.

Response from Traveler's JoyApr 15, 2016

Hi Jennifer: Congratulations and thank you so much for your review. We really appreciate it. I'm sorry that you feel that you lost too much money to fees. We are always trying to lower the credit card fees we pay which is our highest expense (up to 3%). In addition, the fee covers website hosting, features, services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone. The fee also keeps our lights on and rent paid! When you used Traveler's Joy, did you enable the fee structure that allows for guests to provide gifts with cash or a check? These gifts are have no fee assessed since they don't have to be processed like a credit card. I'm happy to talk more about your experience if you email me at [brandon][at][travelersjoy.com]. Again, thanks for your feedback. It is very much appreciated. Best Regards, Brandon Warner CEO & Co-founder Traveler's Joy