Traveler's JoyReviews of travelersjoy.com

Response from Traveler's JoyNov 7, 2017

Dear Mar, Thank you for your feedback. In order for Traveler's Joy to pay its people a living wage, provide 24/7 customer service, and keep the lights running, we have to pass along the fees assessed to us by credit card companies. I understand your frustration and wish there was more I could do but the convenience of using a credit card has a % fee associated with it that we can't afford to cover and still operate. In addition, couples make the choice to whom fees are assessed and how the fee is divided, if at all. In 2015 we created a 100% free registry option whereby gift givers can choose to give a gift with cash or check and still mark items off the couple's registry. You make a great point about receiving an email in addition to the gift notification card thus removing the surprise element of the gift notification card. I'll share this feedback with our team. I'm happy to talk to you more about this and your overall experience with Traveler's Joy. Please email me at [brandon] [at] [travelersjoy][dot][com]. Best Regards, Brandon Warner Co-founder & CEO Traveler's Joy Skip the blender. Register your honeymoon.

Response from Traveler's JoyOct 31, 2017

Hi Lauren: Thank you for your feedback and I'm sorry you did not have the best experience with Traveler's Joy. I'm sorry you were confused when trying to set up excursions and gifts in certain locations. I will talk to our Destination Guide and UX team to determine how we can make this process easier. I'm happy to talk to you more about this and your overall experience with Traveler's Joy. Please email me at [brandon] [at] [travelersjoy][dot][com]. Best Regards, Brandon Warner Co-founder & CEO Traveler's Joy Skip the blender. Register your honeymoon.

Response from Traveler's JoyOct 31, 2017

Dear Gracie: Thank you for your feedback and I'm sorry you did not have the best experience with Traveler's Joy. We mention the service fee throughout the Traveler's Joy site and within the first bullet point of our Terms of Use that couples agree to when signing up for Traveler's Joy. I'll speak to our team about how we can make it more apparent. In order for Traveler's Joy to pay its people a living wage, provide 24/7 customer service, and keep the lights running, we have to pass along the fees assessed to us by credit card companies. I understand your frustration and wish there was more I could do but the convenience of using a credit card has a % fee associated with it that we can't afford to cover and still operate. In addition, couples make the choice to whom fees are assessed and how the fee is divided, if at all. In 2015 we created a 100% free registry option whereby gift givers can choose to give a gift with cash or check and still mark items off the couple's registry. I'm sorry you were not aware of this option. I will talk to our UX team to determine how we can make this option easier to navigate for the couple and gift giver. I hope this explanation helps. I'm happy to talk to you more about this and your overall experience with Traveler's Joy. Please email me at [brandon] [at] [travelersjoy][dot][com]. Best Regards, Brandon Warner Co-founder & CEO Traveler's Joy Skip the blender. Register your honeymoon.

Response from Traveler's JoyOct 31, 2017

Hi Brandi: Thank you for your feedback and I'm sorry you did not have the best experience with Traveler's Joy. I'm happy to talk to you more about your overall experience. Please email me at [brandon] [at] [travelers][joy][dot][com]. Best Regards, Brandon Warner Co-founder & CEO Traveler's Joy Skip the blender. Register your honeymoon.

Response from Traveler's JoyMay 9, 2017

Dear Megan: Thank you for your feedback and I'm sorry you did not have the best experience with Traveler's Joy. We mention the service fee throughout the Traveler's Joy site and within the first bullet point of our Terms of Use that couples agree to when signing up for Traveler's Joy. I'll speak to our team about how we can make it more apparent. In order for Traveler's Joy to pay its people, provide 24/7 customer service, and keep the lights running, we have to pass along the fees assessed to us by credit card companies. I understand your frustration and wish there was more I could do but the convenience of using a credit card has a % fee associated with it that we can't afford to cover and still operate. In addition, couples make the choice to whom fees are assessed and how the fee is divided, if at all. In 2015 we created a 100% free registry option whereby gift givers can choose to give a gift with cash or check and still mark items off the couple's registry. I'm sorry you were not aware of this option. I will talk to our UX team to determine how we can make this option easier to navigate for the couple and gift giver. I hope this explanation helps. I'm happy to talk to you more about this and your overall experience with Traveler's Joy. Please email me at [brandon] [at] [travelersjoy.com]. Best Regards Brandon Warner Co-founder & CEO Traveler's Joy Skip the blender. Register your honeymoon.

Response from Traveler's JoyMay 4, 2017

Will, Thanks for your feedback and we understand your frustration. The reason we do not let you change the name of the Traveler #1 person on the account is for fraud reasons. While our servers are secured by the latest technology, someone could still gain access to your account if they discover your login information or if you use our site on a public computer and do not log out. Since gift redemption checks and money transfers will only be distributed to the Traveler #1 name, there is another layer of protection in one of these rare events. Even if a malicious user has access to your account, they still cannot get a check or money transfer sent to them in their own name. I'm sorry you find this insulting but we take the security of gifts very seriously. We do our best during the sign-up process to make this very clear to our couples. I will talk to the security team to see if there is anything we can do to make this policy work better. Have a wonderful weekend. Best Regards, Brandon Warner CEO, Co-Founder Traveler's Joy Skip the blender, register your honeymoon.