TravelersReviews of travelers.com

Been with travelers for years as single with no accidents/claims and now married and because my wife had an accident in 2023, can’t get their insurance anymore. She has her own separate car insurance as well. So much for “loyalty.” Just another reason to just shop for the cheapest option.

Been with the Fine Insurance Group for years, once we switched to another insurance company I guess we were not worth shit. Changed over to progressive in November of 2024, BECAUSE IT WAS CHEAPER, told Stacy to cancel our policy with Travelers. She didn't, because I didn't send her an email, but she was told on the phone! Now we are getting collection notices for a policy Stacy should have cancel, no email should have been required, she was told on the phone and said she would take care of it! We have text to comfirm. I guess that email bullshit gives them some extra money for their condo in Florida. After all the years we have been with Jason and Stacy, and came back to them after the Farmer’s incident, that they would do this to us. BEST THING WE DID WAS TO GO TH PROGRESSIVE!!

I recently moved from Nevada to Connecticut where I had previously been a resident for 62 years. I got a 6 month quote for auto insurance and paid in full on February 7th. I got an additional bill in April because my coverage was not the same limits as I had in Nevada. The problem is I upgraded my coverage limits in Ct which reduces Travelers liability. My agent tried to go to my defense but Travelers would not remove the extra charge. This is not right I consider Traveler's ins to be a corrupt company who abuses there clients simply because they can.

Absolutely Horrible Customer Service By Far The Worst I have Ever dealt with in my life. I called In April before I billed for May , I had a death in my family and wanted to know the last day to pay my policy to avoid a lapse in coverage. The CSR advised me to call and pay on 4/30 he failed to mention that I would have to pay My May bill on the same day even though that bill is not due until 5/20. So I called to speak with another CSR Rebecca, she lacked professionalism she was very rude, could not answer my questions she kept talking over me and then had the audacity to hang up on me. I called back she answered the phone again I asked her on a recorded line why she hung up on me? She Hung up on me again. These are the people Travelers have working for them do yourself a favor and select a better insurance company Do not make my mistake. I Deeply Regret Calling them to start my auto policy their customer service is poor and they will not give you correct information.

Travelers is a terrible insurance company. I am a 100% disabled veteran and our home was destroyed by a hurricane. 8 months later we are still trying to get reimbursed for work we had done. They made us jump through a million hoops, made us get all of the repairs done and prove they were done to code, then we sit around and wait for almost a year now to try to get fully reimbursed. Unfortunately I think it may take the help of an attorney to recover the money that is owed to us. Meanwhile, our premium has increased and they dropped us on our auto insurance, despite us having no at fault accidents in the past 5 years. Oh, they also tried to cancel our home policy because they said we failed to respond to one of their requests for photos, but we were able to prove we sent that info and that we called to verify that they received it, the day we received the request. After proving that and jumping through more hoops they were gracious enough to continue the coverage we pay for.

I’m writing this review to share my experience as a paying customer with Travelers Insurance during a recent homeowner’s claim. What began as a standard roof and interior water damage claim turned into a frustrating ordeal marked by inconsistent communication, delayed responses, and a complete lack of accountability from the claims team. Here are the key issues I encountered: 1. Travelers Changed the Date of Loss Without Explanation After reporting storm-related damage on February 12, 2025, Travelers originally recorded the correct loss date as February 11, 2025. Later, without notifying me or justifying the change, they backdated the claim to May 2024. This arbitrary adjustment was never explained—and was used to deny or limit parts of my coverage. 2. They Denied Code-Required Repairs, Despite Proof Despite their own field adjuster and my contractor confirming that my roof decking was structurally unsound, Travelers refused to cover its replacement. The local city code requires decking to be replaced if it fails inspection, which mine clearly did (we provided photos, a pull test, and a code citation). Still, they denied the repair, even though my policy includes coverage for code-mandated upgrades. 3. I Was Given False Deadlines with No Policy Support A Travelers representative told me I had “two weeks from the date of loss” to report related damages—an arbitrary deadline that doesn’t exist in my policy. When asked to cite the source, they admitted they hadn’t reviewed the policy and that the instruction came from management. To this day, no one at Travelers has been able to show me that clause in writing. 4. Policy Language Was Withheld Repeatedly I made multiple formal requests for Travelers to cite the exact language in my policy used to justify their decisions (splitting claims, denying decking, imposing deadlines). Every time, they either deflected or ignored the request. If a customer asks how a decision was made, they deserve a clear answer—not a runaround. 5. Refusal to Provide Adjuster License Information I asked for the full names and license numbers of the adjusters involved in my claim. Travelers refused, telling me I needed to request that from the state directly. This lack of transparency is deeply troubling. In short, Travelers Insurance made this process harder than it needed to be, treating me less like a policyholder and more like an obstacle to minimize payouts. I’ve since filed a formal complaint with the Texas Department of Insurance (TDI). I’m sharing this not out of frustration alone—but to inform other homeowners of what to expect when filing a claim. If you value clear communication, accountability, and policyholders being treated fairly, I recommend reconsidering your choice of insurer.

Would 5/5 not recommended to anybody. I’ve been with this same company since I began driving and it’s truly been a less than enjoyable experience. Just in the past year they’ve increased my rates 5 times, although I haven’t had a single driving infraction. They tell you if you get your G your rates will drop. They didn’t. They tell you when your ticket comes off your rates will drop. It’s been 2 years since any ticket has come off and my rates have only increased. The employees are less than helpful and quite frankly difficult. They are robbing their customers and don’t bat an eye at it. Truly disappointing experience especially as a long time customer.

Dreadful company. Will not cancel policies when you request, then put you through torment to get a policy cancelled, and will continue to debit your bank account after you cancel. I still have not received a refund from a premium they debited my account for after I had cancelled my auto policy.