TravelersReviews of travelers.com

Rating -100. I canceled my overpriced car insurance at the end of month December, because that’s when my payment is due. Travelers still took out the full monthly payment $250.00, and only reimbursed me $78. They said because my due date is actually the 10th of each month and I cancelled end of month, I still owed them some $ for previous month! Can someone please explain this to me? I feel I’ve been ripped off.

If you own a motorcycle, get insurance elsewhere. Not worth the savings if you're involved in an accident, even if it's not your fault. They refuse to pay for anything, make up undocumented policies, just make life difficult to get reimbursed for what was damaged, including under valuing your motorcycle and refusing to correct blatant errors in their assessment documentation. They are a scam.

Outrageous lack of professionalism. I was given conflicting information by several agents, who, when called on it, doubled down and become defensive and aggressive. The senior manager was the worst! It was like reverse customer service, me being polite and logical. Who is running this place? I could not be more let down by their customer service. Not just bad, offensive. I had planned to insure my vehicles through them since my homeowner's insurance is through them, but I will close this policy ASAP as I have ZERO faith in this organization. What a shame!

Im sorry but I can tell you good news. This campany Trawellers in Ontario not really helpfully. Im more years partner with then but they are not send ing the LOE for me. But I need my work they are not send. So I think it’s very wrong service Mária Biri

Less then 0.1 percent - garbage company, treat they’re clients horribly 1 year after the house fire and still no answers, still struggling to get our house rebuilt, lieing to us, threatening us with non renewal - tactic threats caught on email, ignoring us for 2 months at a time, will not cover our rent on time on top of paying a mortgage DO NOT USE THEM. Horrible company horrible people to deal with, lies upon lies, lawyer up and get ready to loose yourself in stress with the incompetent humans. Spend thousands in legal fees and lawsuits, Horribly run company horrible people running the company, completly entitled and useless never ever ever again will I go back once this claim is over. RUN as fast as you can.

If I could, I would give it 0 stars for this company. A company that has no respect and treats its customers with disregard. I've been waiting 3 months for my refund check, money that was improperly withdrawn after the policy was already canceled. Nobody gives me any justification or explanation for the delay. They simply say: wait, it's on its way.

Zero stars. I am the Insured. The claims handling is not good. The Adjuster does respond in a timely manner and is careful about wording. The nickle and diming me, the insured, is unreal. They accepted 100% liability on a situation that was actually the fault of the claimant. Passing on the right and speeding are both illegal. Thry ignored both, failed to do an investigation of the actual accident scene which would have made that case. We have video that shows the othr car was speding and passed on the right illegally and still payed the claimant. The adjuster screwed up and then doubled down on his error rather than admit he made a mistake. I haven't needed to use my insurance in the last 10+ years and I can assure you the quality of the investigation process has really gone downhill. Photographing adjusting is substandard and permits underlying claims. Honestly, get an attorney of you need to deal with Travelers. The authorized repair shop staff is a catch 22. They are kind and professional, but the car sat for a month, estimates of completion date were always off because they're overbooked and understaffed. The shop admits that Travelers forces them to use the least expensive used parts even if the quality isn't on par woth the age/condition of the vehicle. I had to bring back my car due to shody repairs. Shortly after the accident the CV joint where the impact occurred was going and they put up barriers to paying for the repair. They still haven't issues payment. Lazy, incompetent adjusting seems to be the new norm. I am two months out on this claim and they're still not doing their due diligence. They deserve a complaint to the Insurance Commissioner.

Travelers Denied 43% of Documented Water Mitigation Costs - Claim #JAQ2273 After experiencing water damage in September 2025, I filed a covered claim with Travelers Insurance. While they ultimately approved the rebuild work, Claims Professional Alex Lesones and his manager Lisa Tully refused to pay $2,671 (43%) of our contractor's documented mitigation invoice. Our contractor provided moisture readings, photos, and detailed documentation for $6,200 in necessary work including removing 100-year-old water-damaged materials. Travelers only approved $3,529. The adjustment process was exhausting: First, they said IICRC standards only supported 3 days of drying (our documentation showed 4 were needed) Then they claimed two dehumidifiers weren't needed for rooms on separate floors After pressure, they "found" another $900 Finally, they refused the remaining $2,000 claiming the "water category" didn't warrant basic cleaning procedures They never provided policy language excluding these services or documentation of their "water category" assessment. Each time we pushed back with facts, they changed their reasoning. We're now forced to pursue complaints with the Illinois Department of Insurance. We pay premiums expecting coverage for legitimate claims, not to fight for every documented dollar while dealing with water damage stress. If you have Travelers, document everything and prepare to fight for fair payment.