TravelersReviews of travelers.com

I have the worst experience with Travelers Auto and feel compelled to let others know how awful they are. I am sure people won’t even believe some of the things they did and lied about, but it’s all true. Driving home from the dealer where I just picked up my car.(2.5 miles driven). Rear ended at a stoplight by a drunk driver. He was arrested and was convicted of OWI. His insurance admitted he was completely at fault.This should be a no brainer as you might think, but it was a nightmare. Geico was at fault drivers insurance, and they quoted my damage at $3200. The body shop quoted $14k! I went and used Travelers to cover it thinking it would be easier. They lowballed me the cost of replacement by over 2k. This means I would still have to pay this much off on my loan, for a totaled car. I provided them with 10 different comparison cars with same mileage, all showing higher valuations than Travelers. The initial message I left them took 6 days for the girl (Rachael M.) to get back to me.when asked why so long, she just said “I was busy”. She tried to brush it off with Geico and just close out the claim as fast as she could to get it off her plate. I found out later that she was set to go on vacation, and couldn’t leave an open case. Then they told me I didn’t have towing/rental/gap on policy. Days and weeks of fighting that, they wrong. They still would pay me what I paid for the car less than 24 hours before the wreck. Stating that the car depreciated. (70% depreciation for 2.5 miles of usage!) finally got them to up their value, but they still refused to pay me my $500 deductible. They absolutely would not waive it, or even agree to pay me once they got it from Geico. To this day, I am still out over $500 for a car that I had for less than 15 minutes, and drove for 2.5 miles. This was a very odd and unique case, but they refused to make any considerations for me. I worked with over 8 people throughout all this, and not a damn one of them asked if I was hurt or ok (I’m not), or to actually say that indeed I should not have to pay a dime due to the OWI conviction, etc. the more I pushed back, the nastier they got. One guy (Noah Damon) literally sent me emails with my name signed to them, that I NEVER WROTE, and was trying to make me send it back as a release of claims. He also lied to me and said that they could not pay me the claim amount until I signed a power of attorney giving them ownership of the totaled car. I said due to all the lies and problems they have already caused me, I was not going to sign the poa until I had gotten the check. Noah in writing said that it was “the law” that I had to sign it first. When I said that my attorney said there wasn’t a law line that, his boss (Ethan Harper) said, ok, well it’s not actually a law in your state, So I guess we can pay you first. Even then they made it as difficult as possible for me to get the money. They said they could use Paypal( I thought it odd) to get the money faster. I asked 4 times for them to give me their PayPal accountand I would request the amount from them. I did not want them to send it to a wrong account and then say too bad, we sent it. Finally they agreed to send $1.00 which I would confirm, and then they would send the balance. Again, this took days. I of course asked for a refund of the policy payment as I had to pay for a full month, and they finally sent me a refund of ~$70 out of ~$157 that I paid. I only was to be charged for 2 days. They said there wasn’t cancellation fees as well as all other reasons to justify them with refunding me less than 50% of what I should have been refunded. They also absolutely refused to waive or return the $500 deductible. Which they should have waived at the start. So, after over 21/2 months. I still am out over $550 for something that was not my fault at all. All because of greed. I told them that they would be getting ALL THIS BACK WHEN THEN WENT AFTER Geico, but they didn’t care. They were just pissed at this pt. I’ll just add it to my medical claim that my attorney is handling, which is going to be much more, as I am permanently maimed due to the accident. All of this could and SHOULD have been avoided, I know Travelers spent so much more on all the employees salaries that worked on this for all this time. Travelers, you need to stop having your employees do sketchy things and try to excuse that behavior by using “loopholes”! Every damn one of them thought they were actually doing the “right thing”! I’m sure they were all rewarded for saving you money. As we all know, insurance companies are a FOR PROFIT business. It is there business model to pay out as little as possible on claims so they make more money. Don’t ever let them tell you different! Shame shame

This company is absolutely terrible with communication... they took 5 days after my accident to respond to me. They then forgot to tell the tow company to take my vehicle to an auto body shop. This took 5 days. The auto body shop after they came up with an estimate contacted me because Travelers was not responding to them. They said that the estimate had been done for 4 days with no decision. I had to call Travellers and tell them to make a decision. The adjuster lied and said they had not made an estimate. 4 more days later they make a decision to total the car. This took 8 days to make a quick easy decision. I was then ghosted for 3 more days with the offer. Their offer for total loss was 2,000 dollars less than the cheapest replacement vehicle nationwide. I have never had a harder time dealing with an insurance company. This is the way i was treated while I was hit by their client who was driving a semi with a suspended licence.. This is unacceptable.

Travelers insurance is by far the worst insurance company I’ve ever dealt with. Where do I begin. Their customer service is completely abysmal. Joyce Jarvis was my claims professional and for months and months she would not return calls, texts, even emails about an active claim we were trying to finalize. So I went to her manager Kyle Collin’s to seek help and after our initial conversation he was clueless to anything concerning the claim. So we setup a date to have a 3 way call to better understand the situation. Crickets. No response, no call, no meeting. Just avoiding their job and responsibilities. I called travelers for help with sewage water leaking under the walls and seeping onto my kitchen floor. For months they stated it will be covered. It wasn’t until after months of me emailing and calling to the point where I had called them until they blocked my number that they finalized the loan to say it was no longer covered sticking me with a restoration bill they so diligently told me to call to complete the necessary work. Terrible experience, terrible communication, terrible people, terrible company. 0/10.

The worst. Don’t waste time on these idiots. If something gets lost, they will not give anything. It’s a waste!

I will never have this insurance company again! Poor customer service, poor policy, very expensive, harassing mail information and garbage support. Every year they jacked up my rate with no claims. If you need insurance then seek another option.

I got a horrible experience and not recommend with this insurance company. Igot a car accident last Jan 30. I claimed on Jan.30 evening. They hold my car with towing company for 3weeks(Jan 30-Jan 19 2026) and send my car bodyshop Jan 19. Wnd they hold again my car to prove repairing for 2weeks(Jan19_Mar 2 2026) again without anything. And than they ask me return the rent car in 5days. Even the body shop told me it takes 2 or 3weeks to fix my car. I requested to extend more days to rent car but,they said no. Not even my fault. They totally ignored me for more than 1 month and asks me expenses extra.

I live in Florida. I have been with traverlers insurance company for 4 years in Florida. I was on a cruise and came back and found they had cancelled my policy because they thought I had moved out of Florida. I called them, and they would not renew my policy without me sending them information that they already had.

We were with them for 7+ years and they constantly raise our home insurance prices, so we switched. They then overcharged us for a month for our automobile insurance when we switched. Have contacted them regarding this multiple times and they say they do not want to go through the paperwork to look it up. Finally filed a report with the BBB.