TravelersReviews of travelers.com

My husband and my mom had travelers insurance on their shared truck, my mom passed away and I called to cancel the insurance because they quoted the both of them $78 a month for insurance, then when it came time to have the actual policy it went to 133 a month for just him and the truck (mom was an excluded driver), I called the first time to talk over the options, when the staff lady told me that the department would not make a waver because certain things changed from the quote to the actual coverage, but couldn't specify. I told her this wasn't going to work for us and we needed to cancel. I got off the phone, got another insurance company to pick him and the truck up, insured them, and then called back in the same night to cancel the travelers. First, I spoke to a lady who was less than nice. She said (contradictorily) that I could make changes to the policy, but NOT cancel the policy, and they would first need to speak to my mom..... I explained that she had passed, well then that led to being told I would have to have executive paperwork saying I could make that change? Then when I explained I didn't have that kind of paperwork I was sent to another department, the guy who got the call was OK he was nice enough, said all I had to do was sign a paper AND provide proof that the vehicle was covered with a different insurance company, ( something that their website contradicts, stating you don't have to show proof, but that you shouldn't drive without insurance) Which oh let's talk about the online portal that's programmed to NOT ALLOW you to cancel a policy online without calling in!!! So I got the paperwork at 6 pm last night, signed it, and sent in the proof and the signature page, then I got an email today saying they can't accept the Proof document because someone's name is mismatched on it, and they need more proof. I called in again, 3rd time. Told the lady who answered that I didn't know if we needed to get a SUPERVISOR involved but I felt that Travelers at this point was playing around with me and was trying to not cancel the policy, so then I get transferred back to the folks I talked to last night, got a different guy, thankfully he sort of did his job, at first he was acting like he needed more paperwork and when I told him I fulfilled what they asked of me and just wanted to cancel the insurance he said well the policy document you have only shows the start date not an end date, to which I replied does it matter you asked for proof of insurance and I got it last night, so I had to wait for him to decide that was good enough to proof the trucks insured just to get the policy cancelled....... 0/10 would not recommend, when you tell a company someone has died, the last thing the family wants to do with you is argue about whether you get to keep charging the dead family members living relatives for a product you upcharged in the first place and couldn't explain how or why.

If I could give negative reviews I would. What a terrible customer service experience. I can’t stand them and would never trust them with my insurance any more. They advertise investments to me but they can’t even get insurance right. No way. Go to anyone else. They take forever with claims.

After being a loyal customer of Travelers Homeowners Insurance for nine years, I finally decided to close my policy because my premiums increased dramatically year after year. Instead of rewarding long-term customers for their loyalty, the company continued raising rates to unreasonable levels without providing clear explanations. Every time I called customer service to ask why my premiums kept increasing, I was given vague answers or no real explanation at all. On one occasion last year, a representative even hung up on me in the middle of the conversation, which was extremely unprofessional and frustrating. What made the experience even worse was discovering that after canceling my policy, I was told I still owed an additional 40 days of payment because the billing was supposedly charged afterward rather than beforehand. This practice felt very misleading and unfair. Most customers reasonably expect insurance coverage to be paid for in advance, not billed afterward in a way that creates unexpected charges when closing an account. The entire experience left me deeply disappointed with Travelers’ customer service, lack of transparency, and treatment of loyal policyholders. Based on my experience, I would not recommend this company to anyone looking for fair pricing, honesty, and respectful customer service. If I could, I would give them negative five stars

Their CS robot is like all of them, The minute you answer one question, even "residential customer" you get locked into a pathway you cannot escape until you hang up and start over. It took saying "real person" 25 times, yes 25 times, I finally get a real person. They looked us up. Asked us ONE question "Is XYZ your agent?" I answered yes, then they immediately transferred me to the agent's company phone robot and hung up on us with out asking what issue we were calling about. We were calling them because they sent the wrong amount in this years home owners insurance bill to the mortgage company which caused our escrow to go into a $3000 shortage which jumped our monthly loan payment $400/month. Rocket Mortgage could see the mistake and told us we had to get Travelers to issue a refund for the mistake. After wasting 30 minutes of our lives on the phone trying to contact them, our insurance agent was able to call them and after an hour of wasting his time, they finally issued a check for the $3000 mistake they made. While waiting for this check we have to miracle an extra $400 for the month on the house payment. If the check doesn't get here soon, we will have to miracle another $400 extra for next month to keep from getting late fees on our mortgage. All of this is Travelers fault! And they wouldn't even talk to us. At least Rocket Morgtage was able to see the amount had been changed by a 2nd bill from Travelers, an amount that match the amount we set up with our Insurance agent. We don't know why Travelers made this $3000 mistake and I guess we will never find out because they won't talk to us, only our agent. Our agent with Al Boenker of Texas was VERY helpful. He told us next time just call him. Al Boenker Agency will be helping us shop around to a different home owners company when this policy is concluded. So if you are stuck with Travelers for the time being and need help, start with you insurance agent. Travelers will just waste your time, not listen to you, even when there is a $3000 dollar mistake that was their fault. They won't even listen to you long enough to find out what your issue is. I will give Al Boenker Agency 5 out of 5 stars! I would give Travelers 0 stars if I could. Once we finally get the $3K issued check they are snail mailing to us, we will have to contact Rocket Mortgage and take extra steps to return the money to escrow and get the monthly payment back to what it is supposed to be. Travelers did NOTHING to help us correct the $3000 dollar mistake THEY made. We had to make all the calls and do all the footwork. And were are having to pay a LOT of extra money until the mistake is fully corrected by having that missing money back in escrow. When we called them direct, they hung up on us by transferring us to our agent with NO EXPLINATION. So frustrating!!!! If it's policy for Travelers to not talk to customers if they have an agent THEN THAT NEEDS TO BE THE FIRST THING THEIR PHONE ROBOT NEEDS TO TELL YOU BEFORE IT ASKS ANY QUESTIONS. I don't even know if that's their policy or not since I only got to answer the real person one question before he ditched me. He never even asked why I called.

Ghetto customer service and made to wait maliciously

I am disabled. I lost my ability to speak when I was intubated during COVID19. Life hasn't been worthwhile for me since then, but I do the best I can. I got new coverage with Travelers, but the agent who set it up (through my employer's resource program) used the wrong address. I reached out to Travelers to update it but the representative, Jeannette, said a voice call is the only way to update it. It cannot be done in writing. The TTY doesn't work and I am now uncovered at my apartment and there's nothing I can do.

Communication with the adjuster named Rochel Carnegie was very awful. She was like a trainee, had zero customer service skills, and was filing false statements in the customer's file in the system. She would call and immediately hang up the phone, and then write in the file that "customer did not respond". Totally falsified her "work" on the file. Never answered our calls. Nightmare.

The Lord knows no one is perfect, a large amount of companies sadly in the modern age... has allowed customer service to fall at the waist side... I appreciate the benefits of technology in a well purposed functional way, not to the point of the customer paying the price.. We had payed for our Travelers car insurance policy as first time customers upfront in full.. I have always loved American Family for personal service with the same insurance agent ... Travelers Insurance lost common sense & after speaking to one of their many reps & explaining that the people they were trying to add to our policy were former owners of our home & we did not know them.. not related ect... at the time with my disability I could not go online how they wanted me to... spoke to them & thought it was good ...We missed their letter of cancellation for their mistake & we were out of town... all because they did a online AI search of our address placing people we did not know on our policy It cost us a lot of money with the state & physical challenges for me...to fix.. No apology .. Sadly I will NEVER use them again... & pray companies stop focusing & spending tons of money on creating a image of the original founders & instead live up to the foundation being honest, honorable in their business ethic...which in the long run would do them all better God Bless You all..I hope this helps.. If you have had a good experience & it works for you then Thank you Jesus...Have a blessed Day!!