TravelersReviews of travelers.com

They added my son as a driver on my policy despite me providing all the requested paperwork showing that he has his own policy, and that we dont drive each other's vehicles. They also had a auto payment malfunction jn which one month the payment wasn't collected. No message came from the company to customers about this. This resulted in them taking out extra payments after I had canceled my policy, and at first, they couldn't explain to me why I was being charged. Some insurance companies will have you pay five out of the six months. I thought that's what happened here, it was in line with how my previous two insurance companies handled payments. Now I have to pawn things in order to make up for this payment because my budget is already stretched super thin. I recommend avoiding this company. They have difficulty in updating records, make unauthorized changes ( despite you taking out time and effort to provide them with what they need), and their billing is jacked up.

I had a very disappointing experience with Travelers. After an accident that was not my fault, the communication and handling of my claim were frustrating from the beginning. I repeatedly asked for clear information in writing about the repair process, approved parts, and the policy behind using recycled/non-OEM parts. I was told about an out-of-pocket cost only after the process was already moving forward. I asked for documentation and clarification, but after my last email, I never received a response. It is frustrating to be left without answers while trying to get your vehicle properly repaired after an accident you did not cause. I expected better communication, transparency, and follow-through. Instead, I felt ignored and unsupported.

After many many years being the costumer from Travelers , I am very disappointment of the service they provide. Now this company feels like a complete scam. They are happy to take your money, but they are not be there for you when you need protection. Save your money and go somewhere else! And I did it! I highly recommend avoiding Travelers at all costs. Poor service, poor management, not respond on the calls, it feels like their working very unprofessional people , which can not answer the simple questions.

Now almost July 1st I already made a payment for the next 6 months and then they send the payment back to me. So I've called there several times try to make the payment again and they can't take a payment I go on the website it says no payment due! I'll give it another day or two if I can't make the payment by then I'm going to have to call my agent to find another insurance company this is ridiculous. Call customer service you get the Philippines and most of them don't know what they're doing or what's going on. Absolutely ridiculous and I have a clean driving record.

I was a traveler‘s client for quite some time. I had my home insurance as well as my car insurance with them. I was involved in two automobile accidents and was not at fault in one of them. My car was also hit in a parking lot while I was shopping. When my policy was set to expire, they originally were going to drop me as a client. However, after several underwriting reviews at varied levels, they agreed to keep ensuring my vehicle. At a cost that was three times the original amount. I recently relocated to another state and obtained car insurance through State Farm at a cost that was even slightly lower than my insurance was with Travelers before they decided to triple it. I called on June 15 to cancel my policy and asked for confirmation emails. I did not receive them. I called on June 15 and made the same request and have the same result. I called the morning of June 16 and was told that there were two separate policies on my vehicle, which sounds impossible to me, and the employees said that only one of them had been canceled, but the other was still active. He said he would cancel that one and ensure that I received confirmation. For the third time, that did not happen. I called later in the day and spoke with a manager who finally got the situation resolved. The whole experience was absurd. It was a simple request to cancel my coverage. This insurance company is awful.

what a horrible customer service experience. First i had a claim. Agents were very rude and not professional. Then had to call customer service to change my phone number on the account. Was on hold for over an hour. This is rediculous.

I signed up and a week later could not access my policy in the app or on the website. It took forever to get in touch with someone. Eventually I canceled my policy after less than a week. Some of the worst enterprise tech that I've ever seen in my life.

Do not by any means consider using this horrible company who will find everyway out of paying you replacement value on your home repair in an emergency. After you file a claim they will cancel you without notification. I had to find out from my bank is that even legal? Avoid avoid!