Protect your personal and business investments with Travelers Insurance. From auto insurance to homeowners or business insurance, we have the solution to suit your needs.
Travelers (travelers.com) has 148 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Joey B.
I am currently still on hold 40 minutes in at this point, just to cancel a renters insurance policy for my mother who is no longer able to live by herself. I can do and pay for anything online, but cancel this policy. Absolutely ridiculous that this cannot be cancelled on the website in 2026! I will never use Travelers for anything and i will be telling everyone i know not to use them.
Daniel
Horrible customer service. Bundled my auto and home, then they cancelled my home policy due to saying I did not have the inspection done, though they never reached out, then they uncanceled my policy and took weeks to get an inspector to follow through. Had some interactions with the auto claim team due to a rock claim and the staff were inconsistent, one blatantly rude and hostile, the main person never filed a reimbursement he said he would a month prior. In general a sloppy operation post sales of policies.
A B.
Working with Travelers Insurance following our May 2024 house fire has been a complete nightmare. Travelers set our original coverage limits well before COVID. By the time our house burned down years later, construction costs had skyrocketed, yet Travelers refused to honor realistic rebuilding costs. Instead, they hit us with a single lowball offer and dragged us into a forced arbitration process that stalled everything for over a year—leaving us with no recourse but to accept a severe payout gap. Over two years later, they still refuse to pay for required building code upgrades, including code-compliant insulation needed to actually rebuild properly. On top of that, they cut off Additional Living Expenses (ALE), leaving us displaced while they continue to stall. We have filed formal complaints with the Maryland Insurance Commissioner. Their lack of accountability, fairness, and compassion is appalling. Do not trust Travelers to protect your home or family when disaster strikes
Carole D.
Held on hold 2 times/2numbers stating 10-14 m hold time & that was a LIE!!! They Consistently have “high call volume” probably because many are calling back 3-5 times& they have no staff. It’s easier to call another insurer for a quote than wait “for travelers to call me back” at THEIR convenience when I’m no longer on break at work. Also, they expect me to unblock my no calls received from unrecognized numbers. That’s definitely a no go !! When offered a car settlement, call claims concierge to see if it’s fair-it’s not, they can give you 1000s more but won’t.
amit M.
One of the worst isnruance companies; no one picks up the phone after collecting money
Sue
We are 95 days past our policy cancelation date. Traveler's owes us over $4,000 for our prorated policy refund. Our refund is "in the queue" and isn't even being processed yet!
T. F.
The technical issues with the new billing system caused customers, like myself, to be double-billed. I should not have to pay for their mistakes. I will have to pay for three months in August. I will have to pay for June and July, and then the "normal" payment for August. This was so unprofessional and inconvenient for me and all customers. We should not have to reap these terrible consequences because of a glitch in their system. I will never recommend this company to anyone.
Jacob V.
Rip off, scam, cons that deserve to rot in prison. Thieves. Go else where for you insurance needs.
