TravelersReviews of travelers.com

This used to be a good company and by 2023 and 2024. They are considered the worst in the industry. They committed fraud against me by paying a false claim submitted by a car rental agency after I denied them from paying this claim on the basis of not sending out an actual adjuster or anyone from their company to review it. Then they raised my rates by a fortune. So I canceled them. This fraudulent activity will only result in them continuing to lose client after client day after day.

Wish I could give them a 0 rating! I have had Travelers auto and home for 4 years. Never made a claim until early this year. Roof over porch was leaking, they agreed to repair that portion only even though roof inspector suggested replacing the entire roof, of course they refused. Two weeks ago I got a letter from them stating they are not going to renew my policy. They claim I have not maintained the roof on the house or garage (we are in the process of tearing down the garage) Also my above ground pool is not covered or maintained. Makes sense to me to cover a pool when we are using it. Do not use Travelers for any insurance needs. Not only will they increase your premiums they will dump you if you make a claim.

If i could give them -5* I would. We had a burst sewage main in our basement which we paid $12k to fix, I was told by Travelers (Scott Buist) I could throw away the items damaged by sewage water which equated to approx $2k worth of belongings. Travelers will not pay a penny towards the cost associated to fixing the pipe, drywall and floor, fine, but now we have been told after getting a signed affidavit by our city Council that we should not have gotten rid of the items and we are being treated like criminals with Travelers telling me and my husband to have separate statement meetings (Donald Forgan). They make you jump through hoops and will do everything they can to deny I claim, they treat you like criminals and are the most unprofessional company. STAY AWAY

If I could give them no stars I would!! Had a flood with no flood insurance, lost so many belongings and memories. Before the adjuster in CT named Vance said he had bad news before even coming basically saying there was nothing he can do! He came after a week of cleaning up and fixing pipes after flood burst our pipes then flooded our basement with storm water. We have a broken furnace and it's almost fall soon to be winter. So he came and said the same thing. Oh I have bad news. Not a cent or even a caring word for our loss. Worst company ever! High rates for crap service and no sincerity. Shop somewhere else!

Avoid at all cost. Dealing with Travelers has been a journey that I hope nobody ever has to go through. They are unresponsive to phone calls or emails. The only time they reach out is when I call their customer service line and escalate my concerns. When they reach out and responses are given, they are unclear and leaves you with more questions than answers. Complete garbage company causing additional stress to what is already stressful.

Travelers has been harassing and extorting me as a senior citizen after cashing my homeowners premium. They refuse to acknowledge and are threatening to cancel my insurance and increasing my premium and continue bullying me to pay a double premium. I have never been late and have excellent credit and due to their incompetence they are causing me extreme hardship. Stay far away from this company they wield their big corporate power against their customers. Some federal agency needs to investigate their business practices.

I'm impressed by how hard they're making it for me to cancel my policy. I first tried their website and was told there to call. So I called and was told it was outside of business hours (but not what those hours were). I was like "ok fine, it's a weekend, other insurance companies have business hours today but they don't, that's fair." So I called back on Monday at 4 pm and got the same "it's outside of our business hours" message. So I called back TODAY, Friday, and someone did answer the phone and told me they'd need to send me paperwork to fill out, and would try to do that by the end of the day, and then after that I could expect confirmation of cancellation in 7-10 business days. So I hope all of that goes smoothly and I don't end up having to send in a certified letter via USPS, because this is already time-consuming and it's obnoxious to know I'm being double-charged on insurance policies until I chase these guys down. You know how long it took me to complete this exact same process on the exact same starting date with Safeco Insurance? Well under 15 minutes. It doesn't have to be this hard, Travelers.

My vehicle was insured by Travelers Insurance and damaged in an accident which was determined not to be my fault. The vehicle was repaired at Boston Body Works which charges $60/hour for labor, which is a normal and usual labor rate for body shops in Boston. Travelers only reimbursed me for a labor rate of $40/hour which they claim is an "average labor rate". They admit that the policy contains no such hourly limitation on the labor rate and they refuse to state how this average labor rate of $40 was determined or why they would be entitled to reimburse me based on any “average labor rate”. Travelers didn't inform me of the $40/hour until long after the vehicle was repaired and after many emails and phone calls. WHAT GOOD IS AN INSURANCE COMPANY THAT WON'T PAY CLAIMS?