TravelersReviews of travelers.com

purchased my vehicle brand new from Volkswagen of Union NJ in 2018. This vehicle has only been serviced and repaired at Jack Daniels Volkswagon I have detailed service records since day 1. The last service on this vehicle was on 10/17/2024. I have the documents from this service appointment showing the vehicle had no codes no faults. On 12/22/2024 my vehicle was legally parked in the street outside my place of work. My car was driving and functioning fine with no lights or warnings on my dashboard. 2 cars collided with each other and one of those cars involved in that accident slammed into the rear of my parked car. We filed a police report police came to the scene. On my way home from the accident scene the car began having drivability issues and the check engine light came on. The following day when I spoke to the insurance person handling my case I voiced my concern about the check engine light and the drivability issues. This person assured me all would be taken care of care of at the shop they recommended. When I dropped my car off at Class A auto body in Hackensack NJ I told the gentleman taking care of me about my concerns regarding the check engine light and the drivability issues with the car. This person assured me dont worry we will take care of everything . Fast forward to today. I have a repaired vehicle with a check engine light and drivability issues. The body shop claims the issues with the car have nothing to do with the accident. The body shop reported this to the insurance and the insurance has refused to cover the mechanical issues with the car. Honestly it could be nothing a sensor a relay or something I really dont know. All I know is that prior to the accident my vehicle was driving perfect with no lights on the dash and I feel thats the way it should have been returned to me. Or they could have been transparent and gave me a choice to take my car elsewhere where I could of gotten the service I required. Also telling me the car was already not mechanically sound is an insult to my person. Its like calling me a liar something I do not take lightly. I would like for this office to review the recorded phone calls with the insurance company. It is recorded how deplorable they treated me. The spoke to me in a billittling and defensive manner one gentleman actually asked me to stop speaking because he didnt want to hear my story because he couldnt help me anyway. I was even threatened to have my car towed to a lot at my expense if I didnt go and pick up my car from the body shop. So basically they forced me to receive a car I was not satisfied with the repair. The car has drivability issues and I do not know if my family is safe riding in that car. I am extremely concerned and not at ease. In an effort to prove my point I contacted Jack Daniels Volkswagon and I asked them to email me the last 2 service record reports showing they performed a diagnostic and none of the current issues with car came up. They still refused to cover the repair. The gentleman I spoke to Jason said that on the internet he saw that other Volkswagen owners have reported similar problems with thier cars. I just feel like this is not a just way to come to the determination of denying a claim. Accidents and cars have to many variables, to many different factors can affect how a car responds to a collision. While their scenario could very well be plausible that does not mean my scenario is not. I can only speak from my experience and my vantage point. The car had no issues and not it does. I mean I just cant put it any other way. I dont think what is happening to me is fair and I would like your office to look into the situation and make sure everyone is doing what they are supposed to do. Please help me. What do you consider to be a fair resolution?: My car was involved in an accident while legally parked in the street. I think a fair resolution is to give me my car back the way it was Driving fine with no check engine light on. The service records support my claim that the vehicle had no prior check engine or drivability issues before the accident. I am taking the vehicle to Jack Daniels Volkswagon service center. I am going to aske them to repair the vehicle and put it in the same exact condition it was prior to the accident. Nothing more nothing less. I want no extras and I am not trying to get over on anyone. I would like for travlers insurance to cover the bill.

Terrible auto insurance in the Kansas City, Kansas area. They continually deny, deny, deny and try to short you on the coverage of the repair cost. Their communication is terrible and slow. They delay as much as possible. They force you to go to their "preferred body shop." The preferred body shop does not want to deal with them as they do not respond and are slow and they fight everything. They do not even know the contacts at their preferred body shop. They don't care about their insured.

Called to cancel my policy 4 months ago. They said it was done but then I still got charged. They refused to backdate or repay me for the months I paid for after I canceled the policy. I have had renters through other companies and never had an issue, go somewhere else for your renters insurance.

Horrible. The staff does not care about the claim process. They do not respond to emails, and they make things up when you can get a hold of them. Don't use this company. They are a joke.

We were covered by Travelers Auto Insurance for several years. In August, we had a claim to replace a cracked windshield. Safelite replaced the glass, but it wouldn't calibrate, so they had to order a second piece of glass. It took several weeks to come in, and in the process, we changed to another insurer. When Safelite submitted the claim for payment, Travelers denied it, saying they do not insure us. Travelers was the insurer when the crack happened and when the claim was initiated, but they are refusing it. Now, Safelite is turning us over to a collection agency for non-payment. I would have expected better out of a major insurer like Travelers. Very frustrating and disappointing.

My family and I have been in our home for over 6 years now. Our family consists of myself, my husband, our sons and twin daughters. While we may not have a fancy home, it’s ours and we value it and take care of it to the best of our ability. Due to the age of it there have been appliances and other things that have had to be replaced and/or updated. The refrigerator, stove, microwave etc. The most recent of those items consisted of the garbage disposal and the dishwasher. The garbage disposal was replaced in February of this year due to it failing to work and overflow carrying over into the dishwasher. The garbage disposal was replaced, and everything appeared to have been working without a problem. We also went a step forward and replaced the dishwasher due to its age and performance and the overflow that had previously occurred prior to the garbage disposals replacement. It was installed by Lowes installation company “Crume Installation” in May of this year 3 months after the garbage disposal was replaced. Prior to the appliances being replaced we had already moved items from under the sink such as extra bags and cleaning supplies and relocated them into the laundry room area. Which ultimately meant there was no longer a need for us to go under the sink anymore for anything. In October we noticed water on the floor in front of the kitchen sink, but it looked as if it was possibly water from where the kids completed their chores and left water on the floor so out of habit, we just cleaned it up. But it began to happen more and more and eventually resulted in us reaching out to restoration\repair company that specialized in potential water damage. After surveying the property and damage they informed us of massive amounts of water coming from under the sink and that had damaged the cabinets and flooring. It had also resulted in built-up moisture behind the cabinets and potentially the walls and arose concerns of mold. It was after this that we felt the need to file a claim with “Travelers” our insurance company, which was denied. According to their adjuster the cabinet area is an accessible area and we should have noticed what was going. We also reached out to the plumber and Lowes and their installation company whom all have denied liability for the damages. We’ve reached out to other plumbers to rectify the damage, but we have been informed that if they touch anything the warranty associated with the products and services will be rendered invalid by the other companies involved. We desperately need the damages fixed for the safety of our family and for us to get back to normal day to day activities. We have not been able to utilize our sink, nor the garbage disposal and we fear every single day that one of us could end up sick from the mold possibly lingering under the sink. We have considered selling our home to an investor but right now are looking towards taking legal actions as I am certain that this is happening to multiple families that pay for insurance and are denied claims when needed the most. I strongly urge others to avoid purchasing anything from Lowes and/or DO NOT use them for installation services and DO NOT use Travelers as a mortgage insurance provider. If you don’t feel my situation is enough to avoid these companies, please do your diligence and read the reviews.

Worst car insurance company I've ever had. They outsource support from foreign companies, they can't even manage roadside assistance, i could go on and on.

I recently canceled my auto insurance with travelers because i was able to find coverage for almost half the price. While canceling the person i spoke with failed to tell me that they were still going to debit my account, since it was not more than 6 days before my due date. I woke up this morning to find they had withdrawn 550 dollars from my account and when i spoke with someone they simply said it will be back in your account in a few days! No sweat off their brow, thank god they didnt clean me out. But beware, they do not have very good communication and their rates are ridiculous.