TravelersReviews of travelers.com

I experienced two water-related damages at my rental property—one from roof wear and tear and another from a pipe feeding a spigot in the front yard. Travelers denied coverage for the roof, citing wear and tear, so I had to cover the full replacement cost myself. However, they did cover the interior damage. Five months later, I filed a claim for the pipe issue. Travelers informed me that filing two claims in the same year would result in a premium increase the following year. Despite this, I chose to proceed, paid my deductible, and had the repair done. Eight months later, I received an email stating that my policy would not be renewed because I had filed two water damage claims within a year. When I called customer service for clarification—asking why I was being penalized for unforeseeable events and why they continued sending mail to my old address despite multiple updates—the only response I received was a dismissive "These are our rules." In the meantime, I purchased a second property and moved my business elsewhere. I will soon be switching my auto policy as well. I will never do business with Travelers or its affiliates again.

Do not do business with travelers, seriously dont. When you cancel they send you to multiple collection agencies even though you paid them in full up front

Had the misfortune of getting hit by someone with Travelers car insurance. After 3 months of my car being in the shop I still dont have it back. Between incompetent adjusters who did not know what features my car had or didnt have and coming up with estimates nowhere near what it takes to put my car back to pre-accident condition, now they’ve sent the payment to the wrong shop. My car is being held at the shop because of this. Travelers refused to just send another payment and instead I was told I needed to wait for the stop payment to process before they pay the correct shop. Complete lack of any competency. Travelers did not offer a rental either while I wait for them to pay. Shameful.

Travelers is awful. While my agent is great, they play the bait and switch game to perfection. Quoted me a competitive rate so I switched (from All State) only to be given a $300.00 increase a few days after I paid for the year as they raised the value to rebuild my house from $570K to $845K!!! They also include coverage I do not need (additional structures that do NOT exist) and $265K in personal property! Scammers! Unfortunately, Insurance Companies are like car sales people, none have integrity...

Just spent over ONE hour trying to answer 3 questions for the annual audit. AND I'M STILL NOT DONE!!!! SMALL BUSINESS OWNERS: Beware that it can be easier to give birth than to deal with this nonsense. TRAVELERS: Can you make it any harder for your customers? Jesus Christ Almighty!

My thoughts are in line with most everyone else. My agent could not have been slower to respond and could not have provided more misinformation. Management needs to do a better job at training its staff in setting customer expectations. It's a good bet that most people working with an insurance company are not in a good mood, and being on the receiving end of poor service doesn't make them feel better.

Impossible company to work with. Other reviews on YELP mirror mine on there. I canceled my policy with them through my insurance agent so it was in writing and on a recorded phone call. Still debiting my bank account for a policy that is non existent. Hopped on another phone call with my insurance agent who recorded it again and now promised a return of monies by January 27th. We shall see. Next stop will be the Insurance Commission I suppose and a stop payment with my bank. You cannot ever get through to them without your insurance agent and even then the truth is not a strong point of theirs. I can't imagine having an actual claim! They answer with the same canned response on YELP to all complaints no matter what it is.

My agent's incompetence has happened over and over in a two-month period. 1. The agent failed to call me back on the day of the accident. The accident happened in the morning. He had plenty of time in the day. 2. I was not able to contact Travelers all day, on the day of the accident. I was on terminal hold. 3. The agent called me back late Monday. He failed to review what was covered in the policy and which companies Travelers had agreements with. Therefore, I rented a car from a non-preferred company. My car was towed to an auto body shop that was not a preferred partner. 4. When I called him back about the delay in getting my car fixed, which was two and a half months. He then told me to rent from Enterprise and that the car was not towed to a preferred auto repair shop. He did agree to set up a rental from Enterprise but refused to have my car towed to a preferred shop. 5. I asked him to set up the Enterprise rental with an ALL-WHEEL DRIVE car. It was essential due to where I live. The rental was later towed out of my driveway because it was not an AWD drive. I checked with Enterprise. They apologized but said the AWD had NOT been requested by the agent. How bad does his customer service have to get before Travelers takes some responsibility? The consequences of this were as follows... 1. I incurred extra expenses because I rented from AVIS for a week. 2. I incurred extra expenses because I had to find transportation to work for two and a half months (minus the days Travelers covered the rental) so a month and a half. 3. I could have been injured or killed because the agent failed to request an all-wheel drive car. 4. I am out of work and he can not get a simple check to me. This will be his fifth attempt. The issues were - Wrong Name, Wrong Address, Wrong Amount (he issued a check without checking on the amount of funds I had left), and Wrong Address again. I appealed to his supervisor. She was no help. In fact, she blamed me.