Aon Trip InsuranceReviews of travelclaim.com

I purchased a travel insurance plan that covers trip cancellation due to quarantine. I was subjected to a "stay-at-home" order (issued by state government subject to criminal penalty) which strictly isolated me in my household of one. It clearly meets the definition in the policy contract for "quarantine." After mischaracterizing my claim as "concerns around the Coronavirus," it was denied. On appeal, AON continued to argue that my trip's cancellation is not covered based on terms and conditions that are not enumerated in the policy -- namely (1) that the quarantine has to apply to me specifically -- not a general statewide quarantine; and (2) that the quarantine exceptions allowing me to get groceries or walk my dogs is not "strict isolation." This is a once a 100-year pandemic, which is exactly the thing you would think insurance would cover. AON claims this strict interpretation is being directed by their underinsurer, Nationwide (apparently they are not on my side). Awaiting the result of further appeals. If I don't receive satisfactory results by the end of the week, I will be filing a complaint with the state insurance commissioner. This is fraud plain and simple. Everyone, read your contract and dispute if they try to claim that your fear of traveling due to pandemic is not covered.

AON cancelled our expensive "cancel for any reason" insurance through Road Scholar when it looked like they would have to pay us our airfare. They will take your money, but in no way pay you anything, What a scam.

00000 stars! This is total BS. I mailed in all the forms they required after Latam airlines cancelled my flights to Peru. AON emailed me requesting the forms again. When I replied to the email it bounced back as not a valid email address! So I called and was told the forms were blank! WTH? They just don't want to pay. I have disputed it with my credit card company and that's what I suggest everyone do because this company is ripping us all off!!!

I would give a Zero star if I could. Don’t waste your time!!!! I will NEVER use you again!! I actually hope your company goes under and doesn’t make it out of this pandemic. We pay for travel insurance in case something happens on our end, so we are protected but when something happens out of our control such as the COVID-19 and all our travels plans are cancelled we get nothing back, especially when we aren’t the one that canceled it! Bunch of Bull. Thanks for nothing.

This insurance may help you if you have physical documentation of one of the 5 or so specific situations covered out of a million scenarios that could interrupt your travel plans. They may cover a doctor specifically advising you not to go on this specific trip in writing, death, or your flight being delayed more than 5 hours. I booked a flight and bought travel protection. Flight is cancelled due to Covid-19, and they refuse to reimburse. Their policy specifically lists quarantine in it, which I am aware is different than safer in place policies, but if I am not specifically quarantined by a doctor, my cancellation must therefore be voluntary? How does this make any sense? I'm disappointed and won't make this mistake twice. My advice is either 1. don't bother or 2. buy the expensive insurance preferably with another company. Customer service is friendly, but when I asked why my claim was denied, the gentleman just read me the fine print. USE ANOTHER TRAVEL INSURANCE COMPANY! This one is useless

ANYTHING BUT PAY A CLAIM After MD's sent insurance Anon claimed never to have received it. I went to MD's offices obtained copies of the reports and sent the in via Anon's website. GUESS WHAT? Then didn't receive those reports abject lies until I presented them with receipts from their site. AFTER pursuing them for several weeks they said they needed to verifiy my info from the cruise line The Invoice and paid in full Charge which I presented when filing the claim was of not interest

We purchased travel protection insurance from this company in September for our cruise on Carnival that was suppose to sail out on April 26th but was cancelled due to Corvid-19 which was no fault of our own. I filed a claim and the very next day I got an email saying I will not be getting a refund of $884.00 because of Covid-19. I think this is outrageous and something needs to be done about this company. We need to put them out of business from selling fake insurance and prevent this from happening to anyone else in the future. This company is bad business they only in it to make money off people and have no intentions of giving any money back to the consumers when they file a claim with them. How do we get a class action suit against them. I hate giving away my money without a fight.

The greed Aon is outwardly expressing during these unprecedented and extenuating circumstances makes me sick. I, along with many other travelers, purchased this insurance in good faith for the potential of unforeseen events interfering with travel plans. It's safe to say NO one could have anticipated a global pandemic. My trip would have taken me to Norway, but Norway is on lockdown (and will be for who knows how long). I never imagined I'd be denied my claim at a time like this. DON'T EVER PURCHASE TRAVEL INSURANCE WITH THIS FRAUDULENT COMPANY.