Aon Trip InsuranceReviews of travelclaim.com

I purchased AON Travel Insurance for a cruise. While on the cruise, I got sick, so I went to the clinic on the ship and asked to see the doctor. Twice I was told that my respiratory infection was not serious enough for the doctor to see me. I was given medications. I saw my doctor immediately after arriving home. AON has denied my claim as I didn’t see a doctor for my medications. WHAT A SHAM!

My recent experience with AON Travel Insurance left much to be desired, to say the least. Unfortunately, my encounter with this company mirrored the experiences of many others, as evidenced by the plethora of negative reviews online. In short, AON failed to uphold their end of the bargain, leaving me stranded without compensation when I needed it most. The first red flag arose when my cruise line canceled my trip due to unforeseen circumstances. Despite having purchased trip cancellation coverage through AON, they refused to honor the claim, leaving me to foot the bill for the canceled trip entirely on my own. This failure to fulfill their promise of coverage was not only disappointing but also financially burdensome. Furthermore, when my luggage was delayed during this trip, I turned to AON for assistance, hoping to alleviate some of the inconvenience and expense. Once again, I was met with disappointment as AON refused to provide any reimbursement for the delayed luggage, despite this being a covered event according to their policy. This consistent pattern of denial of legitimate claims speaks volumes about the company's lack of commitment to their customers' well-being. Upon lodging a complaint with the Better Business Bureau (BBB), I was met with further frustration. While I expected some form of resolution or compensation, I instead received dismissive responses from AON adjusters, insisting that I was not entitled to any compensation according to their arbitrary rules. Even when I requested a refund of my premium due to their failure to fulfill their contractual obligations, I was met with resistance, with AON citing my claim filings as a reason for denial. In summary, my experience with AON Travel Insurance was nothing short of a nightmare. Their failure to pay for legitimate losses, coupled with their dismissive attitude towards customer complaints, is a clear indication of their lack of integrity and commitment to customer satisfaction. I echo the sentiments of other dissatisfied customers and strongly advise against entrusting AON with your travel insurance needs. When purchasing travel insurance, it's imperative to thoroughly research the company beforehand to avoid falling victim to the deceptive practices of companies like AON.

Had to cancel my Europe cruise 9 months before the cruise departure date. I had to file a claim to get my $900 deposit back. AON travel insurance has been stringing me alone for months and months. I informed them that my medical records are available to them as my medical provider will not fill out AON extensive paperwork. AON response is that since my medical provider has not responded they are closing my claim unless I can provide them more details about my claim. When did the burden fall upon me? I have given everything I have to AON and I am no closer to my refund than I was day one. This is a scam. They do nothing and then deny the claims for lack of information. SCAM.

Our cruise line canceled the trip due to unrest in the Middle East. The insurance company refuses to refund our monies and wants us to use it on a future trip. However, this trip was time specific for a particular purpose i.e. 50th birthday, which will not occur again in the future. Based on all of the reviews, and the fact that this company is keeping money for a trip that was canceled not by the customer, but by the business for which they are providing insurance, (Along with all the other horrendous things I have seen people being denied compensation for which should be covered), it seems to me a class action lawsuit is in order. I feel that’s the only way everyone will get their money back. I have no idea how one goes about initiating a class action lawsuit, but I feel there is power in numbers. These people are crooks!

Went on a cruise in June 2023, lost (or stolen) item worth $150. As of today (8 months later), being told we only cover what your home owners insurance does not cover. It took many phone calls and misleading descriptions, including that they would cover it but only if I called a certain number. It feels like they are purposely saying and doing things to cause so much delay and frustration that you just give up. They are right, my time is no longer worth the loss. I partially blame Princess Cruises for having this company as a suggested link while booking the trip. We put trust in their suggested Insurance partner only to be denied on a technicality that does not sound legit (no proof was provided by them).

We were scheduled to go on a 23 Day Cruise in April of 2024 that was cancelled due to unrest in the Middle East and was replaced with an itinerary we felt was less safe than the original itinerary. When we filed a claim with AON for a refund we were denied and basically told that unless one of us had passed away prior to embarkation we could not get a refund. (which I doubt would have even happened then). This insurance company is a fraud and I would never recommend them to anyone...Travel Agencies and Cruise Companies would be wise to use any another travel insurance agency if they wish to keep their loyal customers.

Wife paid for the travel insurance without reading the fine print, or reviews, her fault and our loss. If, in the opinion of Aon, you don't qualify for coverage, you are out of luck unless you're willing to go to court, which would cost more than the award, which is likely what they are counting on. Stay away from this company.

We planned a cruise for April 2024 and we had to cancel in January of this year due to my husband having Muscular Dystrophy and has taken several falls and is very unstable. I submitted a letter from his doctor like they requested and I submitted the invoice as requested and now they want full medical records to review. The letter from his doctor also stated that if they had further questions to please contact her and she gave her number from the Neurology Dept at University of Virginia Hospital. AON did not contact the doctor but sent another request to me for same information. We are apparently getting the same run around that everyone else has been getting. My question is why are the cruiselines dealing with such a poorly rated insurance company. Have they been reported to BBB before? Bottom line is that I am more concerned about the health of my husband which has a disease that there is no cure for than dealing with a company that has no respect for a human life.