Travel All RussiaReviews of travelallrussia.com

I'm sorry it's taken so long to get back to you. Let me say that we thoroughly enjoyed the experience. Everything went well. There were a couple of hiccups but nothing that resulted in any disasters. I must commend your help desk in Russia. They were truly first rate. We had two issues where we had to involve them. First our plane to Beijing was delayed because of thunderstorms and we were put on a later flight. A call to the help desk resulted in a change to our pickup time and everything was seamless. There was a problem in Lithuania where the driver who came to pick us up from Trakai thought he was taking people to the airport, not the bus station. He also didn't have our names or a sign regarding Firebird Tours. Again, a call to the help desk got him sorted out and we got on our way, arriving with a few minutes to spare at the bus station. We found that with the exception of this issue all the local guides and transport were good. The guides were informative and the drivers courteous and on time. We particularly like our Mongolian guide and driver, so much so that we intend to go back to Mongolia in the next couple of years. The train journeys were good. We're pleased that we took cups, tea bags and soup packs because the food in general on the trains was not great (and on the Mongolian train there was no dining car). Our carriage attendant on the Irkutsk-Moscow section was very good, keeping us informed about the length of stops so we could get off for a walk. The border crossings were an experience - in fact four different experiences! We're also pleased that we booked first class compartments, as we then didn't have people joining in the middle of the night like some of our fellow passengers. The Baltic States were a revelation to us. We really enjoyed them and have recommended to our friends that they put them on their list. They were all different to one another, but also had a similar feel. All in all Evelina, we had a marvellous time. We have told our friends about it, and we praised your organisation and the activities you included for us - even the horse riding was enjoyable. We have recommended your company to any of our friends who have expressed interest in doing something similar (including those who might just want to go to Russia and/or the Baltic States). Regards, Laurie S

My husband and I enjoyed an amazing trip with Travel All Russia which included time in both Moscow and St. Petersburg and on a river cruise on the Volga Dream. Our hotel in Moscow was first rate in a key location within walking distance from the Kremlin and Red Square. Our hotel in St. Petersburg was across from the Hermitage and many sights were also within walking distance. Our itinerary for the entire trip included everything a person would want to see. Our guides were knowledgeable and personable. We typically traveled in small groups that were limited to 15. A professor was on board the Volga Dream and presented us with a number of lectures that helped us to have a better understanding of Russia. She circulated well with the passengers and sat at our dinner table on several different occasions and enthusiastically answered all of our questions. All of the crew members were very personable and we felt like they became our friends. We had a number of different cultural events which included a tea ceremony, vodka tasting, a piano concert with excerpts from Russia composers, and a presentation about Russian crafts. We even had a nesting doll painting contest (which I won). Our food was outstanding both in presentation and flavor. I would recommend this recommend this trip to anyone interested in experiencing Russia.

My husband and I are independent travelers who plan our own trips to make sure we are getting the cultural experience and maximizing our time while traveling abroad. With both of us getting new jobs and moving cross country, we decided to get help with Firebird Tours to help with logistics of our Norway/Denmark vacation. We used Firebirds to book a private tour (no groups) which consisted of booking all travel (train, ferry, private drivers), hotels, and excursions such as kayaking, and a glacier hike. Overall, Firebirds did a good job with the communication as we were planning the trip and the hotel accommodations were great choices. We had one hiccup on our trip (one driver did not show) but we called Firebird and they took care of it immediately. Although their services are a little pricey, I am confident time is money and they would provide a great group tour or help specialize your private tour the way you want it.

From the very beginning of this experience, service was exceptional. When we decided to reverse the trip from St. Petersburg to Moscow, our agent helped us. When we wanted specific places to lunch, that was added. Additional theatre experiences with drivers to and from were added. The guides in each city were knowledgable, friendly and gave personalized experiences when requested. I really can't say enough about the high quality of each step including hotels and breakfasts. We really loved this trip and was indeed worthy of our 35th wedding anniversary!. Thank-you, Sim!

We absolutely loved our trip. Everything was great , from being picked up at the airport, to the planned excursions. Our tour guides, Elena in Moscow and Julia in St. Petersburg were professional, knowledgeable and kind. The people at Travel All Russia were Great! From helping with the Visas to answering all the questions of a nervous traveler. Thanks Ben for all your help!

The staff at the Travel All Russia (TAR) are efficient, helpful and friendly that includes both the Visa & Logistics teams as well as Aiste who booked our tour and our side trip to Kizhi Island. We really like their small group concept as you get more attention and better connection with your tour guide and the people in your group. The hotel choices were great and they were in good & convenient location. The included meals were "routine" but decent. The coach/van was clean and comfortable. The tour guides in the Golden Ring and Moscow were wonderful (good fluent English, knowledgeable and helpful) but unfortunately not so much in St. Petersburg. We spoke with a few people who were in another TAR groups and they had the same experience. The daily tour usually from 9 to 3:30 pm, and wish that it can be 1/2 to an hour longer so that there would be more time for lunch and hang around at the attraction site. In St. Petersburg, we were taken back to our hotel around 2:00 pm 1 to 1.5 hrs earlier than the scheduled time on the itinerary. One of the attractions we visited in Moscow was the Novodevichy Cemetery which we felt the time spent in there was a little too long. It was an amazing experience booking and travelling with Travel all Russia, as well as seeing the country and its culture.

Great trip. Great xperience.

I really recomend this company, great service before, during and after the trip! Is lovely to travel without any worries and knowing is taking care of by professionals