U.S. Department of StateReviews of travel.state.gov

FAST! Online passport application was easy and simple. Just as important was the speed in which I received it. Filled it out on a Saturday and received it 4 days later. I went the normal route and not expedited. Good work! Thanks for the efficiency!

Thank you, for the processing and renewal of my passport book and card. Even though the hiccups the transparency was helpful and appreciated.

This has been a joke and a nightmare I renewed my passport by mail in April and then decided to expedite my passport because my sister and I had a humanitarian trip to do for a lady in Romania that needed help so June 23rd was the date. I expedited my passport on May 10th got a email back that they would try to process within 72hrs…did not happen I called June 13th now I literately have 10days she took my name date if travel and card info and informed me I should get my passport the 21st if no one contacts me by the 15th call of course wait times are over and hour I could not reach anyone till the 16th and got the most rudest curt person who just said there are no appointments…apparently to go to a place to expedite which was never explained. So no help I call the next week still no help and are the chances I get the same rude person by then it’s past the 23rd and I can leave on the 26th… she proceeds to tell me the systems are down call back in an hour. Well I missed my flight my sister was able to go so now I’m out of money and a ticket and a passport. You people suck there’s no accountability and you lie about email updates for your passport…get off your bottoms and get these passports mailed out or give at least partially our money back …makes no sense to spend that type of money for a RENEWAL!!! And no communication! Not happy!!!!

Had to give one star to be able to leave a review. As far as I can tell, this website is not legitimate for renewing a passport on line. We paid to have my husbands passport expedited. Three months later, we are still waiting and our out of country trip is two weeks away. The on line status continues to say it is “processing.” Do not waste your time with this on line agency. My neighbor went through the post office three months ago and received her passport in one month. This agency is a rip off. They took our money to expedite his passport but, didn’t hold up their end. Now we are out money AND we still don’t have a passport and now will lose thousands on a planned trip. BUYER BEWARE.

This has been a nightmare. I went to a Fed Ex store to renew my passport. I thought it was so convenient, and that my passport would arrive in plenty of time. Two weeks later, it started to be maddening as I got emails saying the check amount that Fed Ex told me to write was wrong, and I needed to sign 2 more places. After the website didn’t work, I actually talked to a customer service person who admitted the site was usually not working, and she told me how to tweak it to print off the application to re-sign. I fed ex’d those forms to somewhere in Florida with my identifying info. Then 2 weeks later I received an email that said my passport is unfinished and to log in to finish it. The site never works. I can’t log in. I’ve called numerous times and have been on hold for over an hour. When I finally reached someone, they are rude and can’t help me. Some even transfer my cell to someone they say can help me, and I have to wait another hour, and that person can’t help me. The runaround is a ploy to kick the can down the road - they don’t care. Now I’ll have to declare my passport lost and travel to a passport agency. I’m out $600. I will dispute the charges, but that money is probably not recoverable. This agency is despicable. Who is in charge??? My advice is to go to the post office or if you’re lucky to live near a passport agency, then go there. Don’t waste your time and money dealing with this inept agency. I still can’t figure out who is behind this scam. It’s a shame Fed Ex uses them to process passports. I felt better reading the scathing reviews because at least I know I’m not alone.

Someone has got to stop this completely inept system. The first time it really hit me how corrupt the country is and my hard earned $$$ are feeding crooks. It does no help to call. It does no good to expedite. The website is broken most of the time I try to log in and get an update. No one knows anything, I get routed round, 3 1/2 hour phone wait time. First call says no issues. Everything ok. Next call a person tells me an issue with my photo and don't complain or she won't help, third person says no issues. Blue envelope next to my id? No, hmmm. we don't know. You're just SOL. Not going out of the country any time soon.

Applied for a passport online through their pilot program 6 weeks ago. Paid for expedited processing which should have been 3-5 weeks and still haven't received an update on my passport & my travel is upcoming. Their customer service reps are useless and I helpful because they're not able to see anything in the system. Now I'm left having to wait 2 weeks before my travel date to submit an in person passport request because of these the incompetence & laziness that is this department. Sad and pathetic they're.

It is beyond INSANE that COVID restrictions have been lifted and you still have to make a freaking appointment online. Its all crazy that you can live in west virginia and they attempt to give you an appointment in arizona