Randy B.
Customer service is always friendly and…
Customer service is always friendly and prompt! I don't have a smartphone, so I'm unable to scan QR codes on the bag to get the link to generate the shipping labels, but their support team quickly sent me a link to register the bags. I then found out that my local UPS doesn't support QR code shipping either (tried to print labels, but kept timing out with errors, so printed QR code). I reached out to customer service again with bag details asking for printable shipping labels and they got back to me in less than 24 hours with the labels. Lastly, the service they provide of recycling clothes to keep them out of landfills is such an amazing service to the community and the world, and I greatly appreciate them for starting this program.
Response from TrashieJul 7, 2025
Hi Randy, thank you so much for this thoughtful review! We’re really glad our team could step in and make things easier for you—especially without a smartphone and with the hiccups at your local UPS. We’re so grateful for your patience and for being part of something bigger. Keeping clothes out of landfills is what we’re all about, and it means the world to have you on this journey with us!