TrashieResponsibly recycle your unwanted clothing and textiles with The Take Back Bag by Trashie, and unlock valuable TrashieCash rewards for online shopping.
Trashie (trashie.io) has 191 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Totomomm
Been using Trashie for about a year, always great communication for delivery and tracking my return bag. Customer service responds quickly and professionally.
Response from TrashieFeb 20, 2026
Thank you so much for being part of the Trashie community this past year! We really appreciate you taking the time to share your experience. It’s great to hear that communication, delivery updates, and support from our team have all been positive for you.
Daniela
Barbara responded to my help email in 30 minutes! no other customer service email is faster than this
Response from TrashieFeb 18, 2026
Hi Daniela, thank you so much for sharing this! We’re really glad Barbara was able to get back to you so quickly and provide the help you needed. We’ll definitely pass along your kind words to her!
Cat
I love the product and I get my bags with the unlimited membership. I get points for sending my items and get points when I do my online shopping too. I just put my items in my bag, put them in my building's UPS drop off station and I'm done. I feel good and get rewards.
Response from TrashieFeb 17, 2026
Hi Cat, thank you so much for sharing this! We love hearing how easy the process has been for you, especially with the Trashie Unlimited membership. Being able to recycle, earn rewards, and feel good about where your textiles are going is exactly what we hope to provide.
Courtney P.
I have used them for years, recommended them to friends/family, and happily signed up for their unlimited service when it launched, but I actually don’t recall needing to contact them for support before this week. I’ve had to be in contact with support at so many companies lately due to bad products (and that wasn’t even the reason here!) and am constantly amazed by how insanely low the bar has become for customer service, which had me that much more impressed with the support I received here. The answer from Rin was almost immediate, friendly, knowledgeable, and completely helpful… truly shocking nowadays, in the absolute best way. So now not only do I know I love and appreciate what they do but I love their customer support too! Thank you for making it so easy (and pleasant) to do something good for the environment.
Response from TrashieFeb 17, 2026
Hi Courtney, thank you so much for this incredibly thoughtful review! It really means a lot to hear that you’ve supported Trashie for years and even recommended us to friends and family. That kind of trust means everything to us. We’re especially glad Rin was able to help quickly and make the experience a positive one. We’ll definitely share your kind words with her. Hearing that our support made things easy and pleasant, especially when you’re just trying to do something good for the environment, is exactly what we hope for.
Josephine R.
I got a response quickly and my questions clearly answered.
Response from TrashieFeb 17, 2026
Hi Josephine, thank you so much for sharing this! We’re really glad we could get back to you quickly and provide clear answers. That’s always our goal, so it means a lot to hear it made a positive difference.
Jamie
I love what Trashie is and does! Their customer service is very nice, friendly and helpful!
Response from TrashieFeb 17, 2026
Hi Jamie, thank you so much for the kind words! We really appreciate you taking the time to share this. It means a lot to hear that you’ve had a great experience with our team and that you believe in what Trashie is doing. We’re so glad to have you as part of the community helping keep textiles out of landfills!
Colleen K.
I had an issue with producing a shipping label to send back my Trashie Bag. I emailed customer support, got an immediate response and they solved the problem.
Response from TrashieFeb 9, 2026
Hi Colleen, thank you so much for sharing this! We’re really glad our team jumped in fast and got your return label working. We’re continuing to improve the label flow so it’s smoother next time.
Helen
I ordered a Trashie bag, and, when I hadn't received it after 3 weeks, I contacted their customer service via their website. They responded within a hour, and resolved the issue within another hour.
Response from TrashieFeb 2, 2026
Hi Helen, thanks so much for sharing this! We’re really glad our team could jump in quickly and get your bag issue resolved within the hour. Waiting is frustrating, and we appreciate your patience. If anything else comes up, we’re here to help!
