TrashieReviews of trashie.io

Response from TrashieSep 12, 2024

Hi Deirdra! Thank you for your feedback. Just to clarify, QR codes and shipping labels expire after 4 weeks, which is noted during the registration process. However, we responded to your first email within 2 hours and can easily issue new labels to help you send back your bags. You can also re-register your bag on your end by simply scanning the QR Code again. Please be sure to check your inbox for that response from our Customer Service team!

Response from TrashieSep 11, 2024

EDIT: The two responses we've sent have come from our help email. I'm so sorry to hear that you haven't received either of them. I've sent you another message from my personal email, so please be sure to check your inbox and spam/junk folders for an email from [email protected]! Hi, Ashley! Thank you for reaching out, and I sincerely apologize for the confusion and the inconvenience this has caused. Our intention is to make the return process as seamless as possible, and it’s clear that something went wrong in this instance. The Take Back Bag comes with a prepaid shipping label, and the entire cost of shipping should be covered. I’m really sorry that you had to pay extra for shipping, as this is definitely not what we intend for our customers. One of our representatives reached out to you within 48-hours of your first email, however, our Customer Service Manager has now also reached out to you to make this right. We hope to find a solution to rectify this situation!