TrashieReviews of trashie.io

Response from TrashieDec 16, 2025

Hi Jami, thank you for sharing your experience. We’re really sorry for the frustration with your order. Take Back Bags ship in separate envelopes, but in your case the remaining bags were lost in transit. That isn’t typical, and we understand how confusing that must have felt on a first order. Packages can occasionally go missing in transit—which can happen to any company. When that happens, we send a reshipment as soon as it is brought to our attention. Our team created a reshipment and shared tracking by email, and those bags now show delivered. If anything is still missing, please reply to our email or write to us at [email protected] so we can help get it sorted.

Response from TrashieDec 17, 2025

Thanks for sharing your experience. The For Days clothing store closed over a year ago, which ended the store credit that was tied to that storefront. Today the Take Back Bag program operates on Trashie.io, where participants earn points that can be redeemed for premium gift cards and other partner offers. We communicated this shift in advance through customer emails and updated product pages to make the change clear. Our mission is to ensure that none of the items we receive end up in landfills—and every part of our process is designed to uphold that commitment. We want to be very clear: we do not landfill textiles. Once items are collected, they are carefully sorted by condition and category. On average, 70% of the apparel we receive is suitable for rewear and is recirculated, with the majority remaining within the United States. The remaining 30% is too worn to be reused and is responsibly recycled into new products and fibers, ensuring materials are returned to productive use when they can no longer be worn. We’re sorry the changes didn’t align with what you were expecting, and we genuinely appreciate you taking the time to share this feedback so we can keep improving clarity and communication moving forward.

Response from TrashieSep 4, 2025

Hi Casandra, we’re truly sorry for the experience you had and for the long silence after your initial outreach. After investigating, we realized your messages were unfortunately caught in our spam filter, which meant our team didn’t see them in time. We’ve since added daily “spam sweeps” to our customer support process to prevent this from ever happening again. A member of our team has now connected with you directly to process a refund, send replacement bags, and make sure your feedback was escalated to our QA team. We’re also reviewing the batch of pink bags with our production partners to prevent dye transfer issues from recurring. Thank you for sharing your experience—even though it was a tough one, it’s helped us identify areas to improve both product quality and customer care. We take this seriously and are committed to earning back your trust.

Response from TrashieJul 7, 2025

Thanks for taking the time to share your experience. We totally get how frustrating that must have been, especially as a first-time user. Happy Returns isn’t available in every area yet, which is why we always offer the option to print a UPS label—but we know it should be easier to access without needing to wait. Our team is actively working on faster, more seamless ways to support label access and improve the overall experience. We appreciate you giving us a try and hope you’ll consider coming back as we keep improving the process.

Response from TrashieMay 9, 2025

Hi Angela, thanks for your feedback and for being part of the impact! We saw your note and a member of our customer service team did reach out to help. Your subscription order has already been canceled and fully refunded! We’re always here and ready to help, and while the TrashieCash reward is just one part of the program, the bigger impact is knowing every single item you send in is sorted, tracked, and truly recycled—not wishcycled or dumped. That’s the difference we stand by!

Response from TrashieApr 29, 2025

Hi Samarah, we really appreciate you contributing to less going to landfill — you helped us divert over 4.5 million pounds last year alone! We hope you’ll stick with us as we continue to grow and improve. While we’re working on enhancing the rewards experience, we remain the most responsible option out there for keeping materials out of landfills. Every item you send is carefully sorted, tracked, and either reused or recycled — never wishcycled or dumped. This commitment is core to our mission and ethos, and you can rely on us to uphold it. You’re always welcome to donate to local charity organizations, but it’s important to know there’s no guarantee those items won’t end up in landfill — their purpose isn’t recycling. Ours is. That’s why we take full responsibility for everything we receive. We’re grateful for your past support, and if you decide to give us another shot, we’ll soon be rolling out an expanded range of members-only perks we think you’ll love. Thanks again for being part of making a real difference.

Response from TrashieMar 5, 2025

Hi Leah, we’re sorry you didn’t have the experience you were hoping for. Our goal is to make textile recycling as easy and rewarding as possible, and we’re always working on ways to improve. If there’s anything specific that would make the program more valuable for you, we’d love to hear your thoughts!

Response from TrashieMar 5, 2025

Hi Jensen, we take concerns like this seriously and want to clarify that we work hard to build strong partnerships with the brands in our marketplace. If any business has an issue, we absolutely want to resolve it and ensure fair collaboration. If you know of a vendor experiencing problems, we encourage them to reach out to us directly so we can make things right. Transparency and supporting sustainable businesses are core to what we do, and we’re always open to feedback on how we can do better.