TrashieResponsibly recycle your unwanted clothing and textiles with The Take Back Bag by Trashie, and unlock valuable TrashieCash rewards for online shopping.
Trashie (trashie.io) has 191 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 137 reviews with 5 stars · Clear filters
Tracy
Customer service is excellent. Rin helped me sort out an issue with the bundle I bought and was able to honor the special promo (after the fact).
Response from TrashieJul 15, 2024
Hi Tracy! Thank you for your feedback. We're thrilled to hear that Rin was able to resolve your bundle issue and honor the special promo. We appreciate your support and are here to help anytime!
KELLY J.
Super easy to send off clothes that we no longer use. I appreciate this service so much:)
Response from TrashieJul 12, 2024
Hi Kelly! Thank you for sharing your experience. We're happy to hear that you found it easy to send off your clothes. Your support means a lot to us!
Lisa
I had a question and despite the auto-reply that said I would be contacted within 48 hours, Trashie replied in less than two hours. They were very helpful and increased the good impression I had of the company.
Response from TrashieJul 11, 2024
Hi Lisa! Thank you for sharing your experience. We’re happy to hear that our team was able to assist you quickly and effectively. Your positive impression of Trashie means a lot to us!
June
I had issue with my email addresse as I made a mistake when typing. As a result, I couldn't get access to my rewards. I must say the customer service has been really timely (they get back to you as promised in 48 hrs) and friendly! Rin helped me solve this issue and now I can go ahead to use these rewards. :)))
Response from TrashieJul 10, 2024
Thank you for sharing your experience! We’re glad to hear that Rin could help you quickly resolve the issue with your email address and get you access to your rewards. We appreciate your kind words. Enjoy using your rewards!
Kristen S.
I had a question regarding compensation for my bags…the help response was very positive and quick! Great customer service!
Response from TrashieJul 3, 2024
Hi Kristen! Thank you for your feedback. We're glad to hear that our team was able to assist you quickly and positively. Your satisfaction is important to us, and we appreciate your kind words about our customer service!
Nina C.
First, I'd like to say that I'm very grateful for Trashie and their efforts to keep clothes out of the landfill because we desperately need that! I did have some concerns about some of the companies they partner with for the rewards program that aren't eco-friendly and don't align with my values (specifically Cabela's bc they sell guns), but after a very honest and thorough conversation with Syrah, I do understand what they are trying to do (broaden their customer base) and she assured me they would take my suggestions into account. I also really appreciated Syrah's efforts to respond to me not only thoroughly, but PERSONALLY, without using any pre-written prompts. She responded to every concern I had and really made me feel heard, which is very rare in customer service. I do think overall the solution is not just recycling, but to reduce our overall consumption, and I did share this with them too, but this is most certainly better than nothing, and a step in the right direction. Thanks Syrah, and Trashie!
Response from TrashieJun 25, 2024
Hi Nina! Thank you for your thoughtful feedback and kind words. We appreciate your support and are glad Syrah could address your concerns personally. Your suggestions are valuable, and we’ll take them into account as we strive to improve and align with eco-friendly values. Thank you for being part of our mission towards a circular economy!
Mia R.
Have had no issues thus far, I love the ideology of the program and Customer service through email was not only thorough but timely responsive and able to assist with what I needed.
Response from TrashieJun 24, 2024
Hi Mia! Thank you for your feedback. We're delighted to hear that you're enjoying our program and that our customer service team was thorough and responsive. We appreciate your support and are here whenever you need assistance!
Cindy K.
Syrah solved my issue of merging my two email addresses so I could see my rewards via my Google email address. It only took several back and forth emails with them to solve the problem. So far so good.
Response from TrashieJun 20, 2024
Hi Cindy! Thank you for sharing your experience. We're glad Syrah could help merge your two email addresses and resolve the issue. It’s great to hear everything is working well now. Your feedback is greatly appreciated!
