Transparent LabsReviews of transparentlabs.com

Nonexistent customer support. Received an order of D3/K2 that has very odd discoloration and do not feel comfortable taking these. Have emailed support 4 separate times and left a couple voicemails, all with no response. Feel like I wasted money on a company who doesn’t stand by their product. Would recommend staying away from this company.

2 months and still no product or response. I ordered on Dec. 1st and was told due to black Friday shipping would be delayed. I was given no tracking # or estimated time of delivery. I sent an email for an update to support on Dec. 28 and then 2 more in January with no response. Last week I called and left a message with no return call. Today I received an advertisement email offering 10% off and free shipping- Maybe you could fill the orders you have first! Bad business with no support.

Avoid. I placed an order with Transparent Labs on December 5th, and despite over 6 weeks passing, I have yet to receive my order. This experience has been incredibly frustrating, especially considering the high shipping fees I paid, which nearly doubled the total cost of the supplements. To make matters worse, there has been no communication or updates on the status of my order. I have reached out multiple times via email and phone, but I’ve been met with complete silence. This lack of customer service is unacceptable for a company that charges premium prices. Paying a significant amount for both the products and shipping, I expected a much higher level of service. At this point, I’m left wondering if I will ever receive my order or if I’ve just wasted my money. I cannot recommend Transparent Labs unless they address their issues with order fulfilment and customer support. It’s unfortunate because I had high expectations for this company, but this experience has been a major letdown.

I think the company had an overdue payments to FedEx and thats why they didn't ship my order yet , thats really shameful for a company on this market targeting the satisfaction from customers

These guys are exceptional. The product is nothing short of excellent every time I use it. The highest quality. And I asked to try the non-stim version of the pre workout and they sent me an entire jar for free. Customer service is truly unmatched as well. Thank you guys!

Ordered an item 3 weeks ago and it's still not arrived. They didn't bother posting it until I chased them and since then it's been sat with their courier. If I hadn't paid so much for delivery; it would have been ok. What make it worse is they don't respond to emails, 3 sent and still no reply.

Transparent Labs products are great and the results are far from Transparent. Their mass gainer is the best tasting I've had and blends well. All of they're products are phenomenal. Shipping could be better at times, but during this time of year it's to be expected. Clean ingredients make for optimal results!

This place is a scam. Ordered a week ago and they gave me a tracking number for FedEx and it still states label created with NO MOVEMENT. 4 days later they send me an email stating that they see it not moving but still says it's moving and blames FedEx for not updating its sight. Well here we are, 2 days after that, and still no updates and not even any response to my emails asking for one. I don't trust this and I will NEVER purchase anything EVER again on their website. If I get no answer by tomorrow, I will request for a full refund and will make notice of this to the FTC just because I believe there needs to be awareness. Also each day after this, I will make sure I will even go further in awareness on other venues until we get this matter resolved. I DO KNOW how to address matters legally.