Rachel
Genuinely helpful- Optus Australia blocked London
I have come n and amended this . The company has gone above and beyond get to the bottom of the issue and now they have their own issues to deal with, Optus Australia blocks all the VPS in London only. After a terrible experience where I could not access the service. Ace got on a call and I watched as he was able to get into the VPS in new York just not London. Optus tell me that they only block what they feel is dangerous . They did not bock the company but they have geographically blocked London VPS. Curious why Optus feels London is too dangerous for me but Telstra has no issue, Thanks Mandy and Ace for your patience and help. I have left my original review .. Uses the trial DO NOT pay for a year until you know they can make the VM accessible via your RDP. The VM . I have tried on 3 devices on 2 networks and the VM does not respond. The web version is working but that mean that you can transfer files to set up with out logging in to all of your accounts and downloading direct. However if there are any issue Then they demand your passwords to your account. Its been over a week no RDP access and it looks like there never will be,
Response from TradingFXVPSApr 2, 2026
Hi Rachel, Thank you for your feedback, and I’m truly sorry for the frustration you’ve experienced — especially with the RDP access over the past week. From our checks, your VPS has been online and fully operational, as you were able to access it via the web console. This typically indicates that the issue is related to local network or firewall restrictions blocking the RDP port (3389) on your device or network. Our support team has been actively assisting and suggested a few solutions, including: 1.Providing alternative connection methods 2.Offering an AnyDesk session to diagnose the issue directly on your device 3.Sharing our emergency contact for faster resolution We also understand you preferred to test further on your side first, which is completely fine — and to support you during this period, we’ve extended your VPS by 14 days at no cost. Regarding your concern about passwords — we only request access credentials to check if your IP has been blocked by the VPS security system (RDP Guard), which may restrict access from your home network. You remain fully in control and can change your password at any time after our access. At this stage, we’re still ready and happy to assist. The fastest way to resolve this would be to proceed with a guided remote session, where we can identify exactly what’s blocking the connection. Please reach out to us anytime to schedule this — we’re committed to getting this resolved for you. Warm regards, Ace TradingFXVPS Team