Lance R.
Not great.
I’m not going to respond point by point to the company’s long list of claims, their attempt to have my review removed by Trustpilot, or their misplaced threats of legal action. My original review reflected a poor experience — I asked multiple times for them to cancel my subscription but payments continued, and I experienced other issues, some I believed affected performance. After posting my review, the company did eventually issue me a partial refund, which I had been requesting for some time. For that reason, I’ve generously updated my rating to reflect that. This outcome could have been reached much sooner if the company had simply listened to my requests at the time. A reminder of how important customer service really is. I use Trustpilot myself to make decisions, so I believe it’s important to share genuine experiences, good or bad.
Response from TradingFXVPSAug 20, 2025
Hi Lance — I’m sorry for the frustration you’ve experienced. After investigating your case, here’s the timeline so everything is clear: On 21 July, you contacted us to cancel. We immediately opened a support ticket to understand the reason and sent you a reply with cancellation steps. Unfortunately, we didn’t receive any response. Because the service was still on auto-renew, a charge was processed on 6 August. On 6 August, we also followed up and offered a pro-rated refund option to your account credit. Again, there was no response. On 20 August, a formal cancellation was placed together with a request for a three-month refund. To resolve this, we are refunding the August payment in full. While we can’t refund months where the service was already active and in use, we want to be fair and transparent. Regarding your comments on downtime and trades, we log uptime and maintenance windows, and we’re happy to share and review these with you if you’d like us to investigate your VPS instance further. We value your feedback and will use this to improve our cancellation process and communication flow. ++ Second Communication (Goodwill Refund Extension) ++ After the refund of the August payment, you requested that we consider another refund based on your original cancellation date of 21 July. Even though our Terms & Conditions do not usually allow for pro-rated refunds after early termination, we understand your concerns and want to resolve this amicably. As a gesture of goodwill, we will extend a pro-rated refund from 21 July. We hope this shows our genuine intent to be fair and understanding, even beyond our usual policies. Thank you for your feedback — it helps us improve both our process and communication with clients moving forward. — Ace, CEO