TradingFXVPSReviews of tradingfxvps.com

Response from TradingFXVPSSep 13, 2026

Olá, Lamentamos sinceramente saber que você está enfrentando dificuldades para acessar sua VPS. Entendemos totalmente a frustração, especialmente quando o acesso à VPS é importante para sua operação. Gostaríamos de esclarecer que não houve downtime em nossos servidores. Também verificamos que não recebemos nenhum ticket ou solicitação de suporte informando que você estava sem acesso à VPS há vários dias. Nossa equipe de suporte está disponível 24/7, e o live chat também está ativo hoje, mesmo sendo domingo. Se você ainda estiver enfrentando esse problema, por favor entre em contato conosco imediatamente pelo live chat ou envie um e-mail para [email protected]. Nossa equipe irá verificar o caso e ajudar você dentro de 30 minutos. Em retrospectiva, se conseguimos responder à sua avaliação em poucas horas, também teríamos conseguido analisar e ajudar com o problema da VPS rapidamente, caso ele tivesse sido reportado ao nosso suporte no momento em que ocorreu. Infelizmente, não conseguimos investigar ou resolver um problema que não foi comunicado à nossa equipe. Por isso, pedimos gentilmente que, no futuro, entre em contato com nosso suporte primeiro, para que possamos ajudar de forma imediata. Se o problema estiver relacionado ao RDP, rede local, firewall, IP bloqueado ou rota de conexão, nossa equipe poderá orientar você passo a passo até recuperar o acesso. Por favor, entre em contato conosco para que possamos ajudar diretamente. Atenciosamente, Ace Founder, TradingFXVPS

Response from TradingFXVPSNov 19, 2025

Hi Scooter, Firstly, we do not have any “horrible comments,” and after checking our system thoroughly, we are unable to locate any customer under the name “Scooter.” We also reached out requesting your email so we could investigate, but have not received any response. To clarify an important point: There is no integration required between NinjaTrader, a VPS, and an Apex account. A VPS behaves exactly like a normal Windows desktop. You simply install NinjaTrader on the VPS and connect it to Apex using your account credentials — a process that typically takes under 5 minutes, with countless tutorials available on YouTube. If NinjaTrader works on your home PC, it will work the same way on any VPS. There is no “VPS integration” that could cause multi-week issues. That said, we’re always here to help. If you genuinely need support, our technical team can assist with: 1.Installing NinjaTrader on your VPS 2.Configuring your Apex credentials 3.Step-by-step guidance (or a TeamViewer session if you prefer hands-on help) We are also happy to offer you 1 month of free VPS service so we can personally walk you through the entire setup — provided you reach out and allow us to assist. Your review appears inconsistent with how the platform works, and without any identifiable customer information, it is difficult to treat it as a genuine support case. Nevertheless, we welcome you to contact us anytime. We’re available 24/7 and always ready to help traders in need. Thank you. — TradingFXVPS Support Team

Response from TradingFXVPSOct 31, 2024

Dear CL Chan, Thank you for taking the time to provide your feedback. We sincerely apologize for any frustration you experienced in the process of placing an order. Our goal is always to ensure a hassle-free process for our customers, and we apologize for any inconvenience caused. We’d like to clarify that our billing portal operates independently from our VPS infrastructure, so any challenges with the checkout process do not impact the performance or reliability of our VPS servers. When Mandy reached out to assist with your order, her goal was to ensure a smooth experience by confirming the VPS plan you intended to purchase. Without these details, our team was limited in how we could help. We have also double-checked our checkout portal and confirmed that it is functioning as expected, with several orders successfully processed by other clients without any issues. Should you need further assistance, or if you would like us to set up an order for you, please don’t hesitate to reach out. Additionally, we have a Singapore hotline available if you prefer direct assistance to place an order. We value your interest in our services and are here to ensure you have a smooth experience with us. Regards, Business Development Director Ace Zhuo

Response from TradingFXVPSAug 3, 2024

Dear Abdullah, We are very sorry to hear that you are dissatisfied with our service. We value all feedback, even if it's negative, as it helps us improve and serve our clients better. However, we couldn't find any email, ticket, or direct communication from you regarding your concerns. To understand the issue and rectify it, we would greatly appreciate more details about your experience. Please contact us directly at [email protected] or submit a support ticket through our website. Your satisfaction is our top priority, and we are eager to resolve any issues you may have encountered. Thank you for your understanding and cooperation. Best regards, Ace Zhuo Business Development Director, TradingFXVPS

Response from TradingFXVPSDec 18, 2022

Hi Amandeep, I checked on your VPS and found out that you ordered an incorrect location. Please contact [email protected] to have your VPS location changed. Furthermore, we tried contacting you twice to no response and there wasn't any email coming from you regarding high latency. I hope you can get back to us so we can rectify the issue right away by changing the VPS location. Thank you.