cl C.
Try to sign up a HFT VPS
Try to sign up a HFT VPS , but the checkout button never appear on my borwser. CS ask me try other, also same issue. Give me a link to sign up first then use another to place order, able to sign up but once login and place order same issue again. Test with ipad, there is a checkout button appeared. Once i clicked on it to checkout the VPS , it seen like never work and keep staying same page forever. Been test on ipad with both chrome and safrai, laptop also tried with chrome and other... I tried other provider before without this type of issue.
Response from TradingFXVPSOct 31, 2024
Dear CL Chan, Thank you for taking the time to provide your feedback. We sincerely apologize for any frustration you experienced in the process of placing an order. Our goal is always to ensure a hassle-free process for our customers, and we apologize for any inconvenience caused. We’d like to clarify that our billing portal operates independently from our VPS infrastructure, so any challenges with the checkout process do not impact the performance or reliability of our VPS servers. When Mandy reached out to assist with your order, her goal was to ensure a smooth experience by confirming the VPS plan you intended to purchase. Without these details, our team was limited in how we could help. We have also double-checked our checkout portal and confirmed that it is functioning as expected, with several orders successfully processed by other clients without any issues. Should you need further assistance, or if you would like us to set up an order for you, please don’t hesitate to reach out. Additionally, we have a Singapore hotline available if you prefer direct assistance to place an order. We value your interest in our services and are here to ensure you have a smooth experience with us. Regards, Business Development Director Ace Zhuo