TradeXMasteryReviews of tradexmastery.com

Your 5 percent profit goal was obtainable your support team has a quick response. I can tell that y’all want traders to be successful.

Been waiting 3 fridays now for affiliate pay as stated writhing their guidelines and still nothing

The time for processing withdrawals takes too long

This is my 6 month experience with Tradexmastery. It's a reliable trade platform with good features for a new beginner.

Twice I have purchased an acct. and the first time took 2 weeks for them to figure out what they did with my payment and who they applied the purchase to. (I have proof via emails and chats of ALL OF THIS) The second time, well... I am still waiting for them to do something about it. I have sent emails, they tell me to reach out via their chat, in the chat, they told me I needed to send them an email from the email on my acct. I had already sent screenshots of my payments and confirmation of payment. This is going on 9 days after purchase. They were doing an "update" to their website and closed several positions on two accts. making me lose one. For weeks I sent them screenshots of all the positions closing at the same time and Tradelocker saying it was not them it was the prop firm and they came back with, there was nothing I could do, it was my fault. This prop firm is awful and I am at my wits end, desperate to get my money back to go somewhere else, but no one cares or helps. So, I decided to warn others. Their customer support is the worst I've seen. The close tickets without solving your problem, they leave you on a chat and walk away, this happened yesterday and still waiting for someone to come back and continue "looking" for the TWO 100k accts I purchased from them. **Update** After the "customer support" just walking away from the chat yesterday, she casually without an apology sends this. Hello Julianna, You have reached the support team at TradeXMastery. If you were even 50 cents off the orders would not have been granted automatically. We are happy to grant your challenges if you would still like to trade on them. Let me know. Best regards, The TradeXMastery Support Team Charlene • 19m The payment was BTC and it goes automatically and paid within 20 min, you can see this info in the proof I sent. Last time I was told (after TWO weeks) that the acct was given to someone else. Juliana • 13m How long to give me my btc back. Should be as fast as I paid it Juliana • 13m And then there is this, we are chatting and then support disappears. Why can't each customer be handled til the problem is resolved??? I have been dealing with this since the 22nd!!! Another week lost!! Juliana • 2m -I answered right away and its been 20 min and no answer. **ANOTHER UPDATE** Have not heard from TXM customer service Charlene, since Friday that was handling my ticket. She never came back to the chat. So, I sent another message the following day. PLEASE, someone take care of this. Just refund me so I can go somewhere else. This is the second time I purchase an acct and it takes weeks for TXM to honor the purchase. I can't do this anymore. Juliana • 3d Hello Julianna, You have reached the support team at TradeXMastery. If you were even 50 cents off the orders would not have been granted automatically. We are happy to grant your challenges if you would still like to trade on them. Let me know. Best regards, The TradeXMastery Support Team Charlene • 3d The payment was BTC and it goes automatically and paid within 20 min, you can see this info in the proof I sent. Last time I was told (after TWO weeks) that the acct was given to someone else. Juliana • 3d How long to give me my btc back. Should be as fast as I paid it Juliana • 3d SHE LEAVES AGAING WITHOUT NOTICE. I AM WAITING AND WAITING. And then there is this, we are chatting and then support disappears. Why can't each customer be handled til the problem is resolved??? I have been dealing with this since the 22nd!!! Another week lost!! Juliana • 3d Hello!! Juliana • 3d Charlene, PLEASE tell me what is going on. I am at my wits end with this. UNBELIEVABLE how we get treated after all the money we bring to this company. Juliana • 3d SHE ANSWERS A FEW HOURS LATER Hello Juliana, This is TradeXMastery support. We apologize for the delay and our response and understand your time is valuable. We regret we do not offer live support, and I am having this checked by the team if we have received this. Charlene • 3d I gave you all the information you needed yesterday to find what happened to my money. You said this, If you were even 50 cents off the orders would not have been granted automatically. We are happy to grant your challenges if you would still like to trade on them. And then disappeared!! WHAT IS GOING ON WITH THIS COMPANY. PLEASE REFUND MY BTC IMMEDIATELY!!! THIS WAS FRIDAY. I HAD TO OPEN ANOTHER TICKET JUST NOW. Monday Nov. 3rd, 5:30 pm ​ It is Wednesday, Nov. 5th, and still no word on my refund. If you want to do business with a company that even after getting a hash, screenshot of payment, and confirmation of btc received, "can't find your payment" to refund, And according to other reviews, take over 21 days to do a payout, then this is your company. I JUST WANT MY MONEY BACK AND AFTER 2 WEEKS OF PURCHASE AND NO TRADING ACCTS, THEY WON'T REFUND ME EITHER, STILL LOOKING FOR MY PAYMENT. SCAM!!

What is really disturbing me is the delay in payout. You have to wait such a long time to get your payouts you requested. And a lot of friends of mine who are also trading with tradexmastery are telling me the same issues.

This company's response time for customer support, when you send an email, is TERRIBLE. I sent them an email about an issue I had with passing a Phase 1 $7500 account. Long story short, I didn't get an email response. I sent 2 or 3 more, but nothing. Yeah, customer service is key

Muy excelente y buena compañía