Trader Joe'sReviews of traderjoes.com

Hi Trader Joe’s Team, I wanted to raise a complaint about a recent experience at one of your San Francisco stores. While I was at the checkout, the staff member told me to “wait the other side” while my shopping was already going down the conveyor belt. The way it was said came across as rude and dismissive, and there was no clear indication of where I was actually supposed to stand or wait. It made for a really uncomfortable experience, which was disappointing as I normally enjoy shopping at Trader Joe’s. I appreciate stores can get busy, but customer service should still feel polite and welcoming. Thanks for taking the time to read this feedback. Best regards,

I used to think Trader Joe's was a hardware store (when I was an adolescent. Then I discovered it in college, and I've been a fan ever since. I realized that the items sold are either healthier, less expensive, or both compared to most other grocery stores. I would like to see the resurgence of Dr. Bronner's 18-in-1 soap, though! :)

Going downhill fast. I used to be a devotee. Then the quality started slipping. Latest the Organic Earl Grey Tea Bags, which I have been purchasing for years and years. I was shocked to discover this latest batch tastes literally like dish water. Zero black tea taste. Zero Bergamot taste. Zero taste. I returned the two unopened boxes. SMH. I understand the need to continually focus on the bottom line, but the new manufacturer of these is clearly ripping the company off.

I was buying regular blueberry muffins for years. They were one of our favorites, and we were always stocked our freezer for later use. Now, it's absolutely horrible. Probably the Company are using some very cheap ingredients. Taste too artificial, not natural, leaving horrible aftertaste that made our family sick. Even smell is horrible! What's going on? Why without informing your customers, you've abruptly changed your recipe? You have to return the old product back!!! This is very unacceptable!!! Very disappointing customer!!!

On several occasions, a visit to TJ's would result in previously purchased items being out-of-stock (OOS) or worse, discontinued due to being deemed "seasonal". Until now, these excuses were accepted. When searching for a staple, everyday item (capers), their response to being OOS warranted this review as it undermines the traditional levels of customer service and shows a complete lack of respect or caring for their most important asset, their customer! Their knee-jerk excuse was "we don't do the ordering" (only reporting an OOS situation), but when asked how best to ensure product is received, their response (from the store manager) was unconscionable. "Go on to our website and write a comment explaining your issue and request the (capers) be ordered for this store". Seriously!!! My reply was "so you want ME to do YOUR work for you". OMG. Is this the way TJ treats their customers? This system is in need of change. What does TJ's really think of their customers??? I now have my doubts.

We have been to both Trader Joe's in Kansas City since Thanksgiving 2025. Last visit was last week Jan/29/2026. Both were great , customer service rocked, we had 2 different associates ask us if they could help and tracked down some product locations for us. Cashiers were very helpful and guided us through checking out. BOTH are very busy and my wife and I can see why. We live in Springfield, Mo, so we can not go up there weekly. Us Queen City of the Ozarks residents want a TJ in Springfield.....

The manager at Store 191 was pretty rude. We had brought our dog in, which I had done many times before. He is in the process of being ESA certified. The manager told us that we had to leave immediately. I needed one more item and he said I couldn’t finish my shopping, but had to leave. I can see addressing the situation, but being a little more lenient as we were less than 5 minutes from finishing. Our dog was quiet and not threatening to anybody else. So, once his certification is finished, you are not going to have a dog who reacts any different to a situation that he was in at Trader Joe’s. You have lost a customer. But then again, that manager could care less.

Trader Joe’s – 4121 NE Halsey St, Portland – 1/5 A Pattern of Dismissed Customer Safety and Privacy I have shopped at Trader Joe’s for years, yet my visits to this location on July 11, 2025 and January 2, 2026 left me feeling harassed, unsafe, and dismissed when I raised legitimate concerns. The first incident began when I mentioned that orange juice I purchased had spoiled. I did not ask for a refund, but management escalated the situation, spoke harshly in front of staff and security, and implied wrongdoing. While leaving peacefully, security guard LaShawn photographed my license plate without explanation, creating a serious privacy concern. On January 2, 2026, a minor incident with a single broken egg highlights a clear contradiction in corporate messaging. I was checked out at the register farthest from the entrance, near the restroom. After I offered to replace the egg, LaShawn immediately appeared at my register. Tim Martin later stated LaShawn “was not targeting me” and that security exists to support the crew first, yet this raises the question: If he was not observing me, how did he know the egg was broken and move to the exact location I was at? These repeated incidents—ignored concerns, invasive observation, and a lack of accountability—reflect tokenism, where staff diversity is used as optics while customer safety and dignity are minimized. Written responses to questions about license plate photographs, purpose, storage, and safeguards have yet to be provided. Warning to Black & Non-White Shoppers During my visits, I repeatedly felt closely observed and monitored while shopping peacefully. Leadership dismissed my concerns, prioritizing the crew narrative over the safety of customers of color. In a climate reminiscent of New Jim Crow–era suspicion, I urge Black, Indian, Fijian, and other non-white customers to be aware, advocate for yourselves, and document interactions. This behavior should never have occurred at a store I trusted. Food is for everyone. Respect should be too. It's not our fault you guys can't keep food fresh. Don't buy their meats it stinks literlly.