Trader Joe'sReviews of traderjoes.com

Trader Joe’s, Algonquin frequently discontinues customer favorites but even more annoying is they constantly run out of items and tell you a new order will come in tomorrow. Like people have nothing else to do but come back to their store the next day? Not a very customer centric business model.

Going downhill fast. I used to be a devotee. Then the quality started slipping. Latest the Organic Earl Grey Tea Bags, which I have been purchasing for years and years. I was shocked to discover this latest batch tastes literally like dish water. Zero black tea taste. Zero Bergamot taste. Zero taste. I returned the two unopened boxes. SMH. I understand the need to continually focus on the bottom line, but the new manufacturer of these is clearly ripping the company off.

Don't understand why trader joes is so popular. Small and jammed parking lots, limited selections, not so convenient locations, and average prices. If I want convenience, I would walk 5 minutes to my local Safeway. If I want best prices, I could drive to Costco. If I want huge selection, I could also go to Safeway. Some might like the vibe, but to me, I go there to get what I need, not to indulge in a club.

I have noticed that the quality of the products as well as the products that are available at Trader Joes has gone down. The produce in the bags often times seems pretty old, but well preserved. They use pretty bad ingredients in their products. I would give a 1 star, however their staff are nice and helpful and you usually don't have to wait a long time in line. Some of my favorites like the dried persimmons are gone.

Trust Pilot Review Posting Date: 06/21/2025 4:30 pm PST. Date of “2 Star” CS Experience @ Trader Joe’s Address: 1820-22 South Grant Street, San Mateo, CA 94402 T: (650) 570-6140 Friday 6. 20. 2025 1:05 p.m. PST Actions taken on Saturday, June 21, 2025, in the morning & early afternoon to contact Trader Joe’s Headquarters in Monrovia, CA. Trader Joe’s customer service experience Intake Team is closed on Saturday’s & Sunday’s. I sent a copy of this review to customerservice @traderjoes.com. In less than ten minutes, I received the following response email: • Delivery has failed to these recipients or groups: customerservice at traderjoes. • Your message cannot be delivered because you do not have permission to send it to this distribution list. Ask the owner of the distribution list to grant you permission and then try again. In just over 8 weeks from now, I will turn 70 years old. I did not get any courtesy for being a senior citizen. Trader Joe's Review - Grant Street, San Mateo, California Date of Visit: Friday, June 20, 2025, 1:05 PM PST Summary I visited this location with a simple request to bring my personal VersaCart shopping cart into the store, which resulted in an unexpectedly poor customer service experience that fell far below Trader Joe's usual standards. Customer Service Experience Initial Interaction - Parking Lot When I asked the cart collection employee if I could bring my personal shopping cart inside, his response was dismissive: "Oh, you can just leave it out here!" When I explained this was not practical due to theft concerns, he reluctantly agreed but seemed uncommitted to his answer, leaving me uncertain about the policy. Management Area Experience I proceeded to the customer service area where 4-5 staff members were present. Despite there being only one customer ahead of me, I waited over two minutes before anyone acknowledged my presence. The staff appeared more focused on casual conversation among themselves than attending to customers. When a female employee finally asked what I needed, I explained that I wanted to use my VersaCart for shopping convenience - it would allow me to transport purchases more easily to my car and reduce bag usage. Her response and facial expression seemed unprofessional and unwelcoming. Concerning Interaction A male employee, who was a manager, felt compelled to interrupt his current customer interaction to investigate my request. His behavior was particularly concerning - he stared at me in what I perceived as an inappropriate and unprofessional manner that made me uncomfortable as a customer. Resolution Given the unwelcoming atmosphere and lack of clear policy communication, I chose to leave without making any purchases and took my business elsewhere. Context and Comparison This experience was particularly disappointing because: - Trader Joe's typically maintains excellent customer service standards - I have been a loyal customer who values the chain's usual commitment to service . When I made the same request at the Trader Joe's on 9th and Brannan in San Francisco, the staff was helpful and accommodating. As a Bay Area resident dealing with street parking challenges, using my personal cart would significantly improve my shopping experience. Recommendation I hope management will review their customer service protocols and staff training to ensure all customers receive the welcoming, helpful service that Trader Joe's is known for. Clear policies regarding personal shopping carts would also benefit both customers and staff. Rating: ⭐⭐ (2/5 stars) -- LCJ

My local Trader Joe’s informed me that they were no longer carrying wild rice & some tomatoes products this is disappointing since it always sold . It appears that the market is shifting and the mentality of a mega grocery store is taken hold.

Looked for a expected advetisited item. Was sold out. Looked on line for the same item which sold for $9.99 in store. Was totally disappointed it was offered on line for $36.00 this is outrageous. Can not and will not shop at stores that allow people to sell there products for there own personal gain.

I bought filet mignon double pkg from TJ in Westbury LI. I cooked one of the fillets tonight and it was not edible. I’m a super fan of TJ and shop there weekly. I was so disappointed at the quality. Don’t ruin your reputation by selling poor quality meat.