TradeMoreReviews of trademore.com

I purchased an iPhone 7 on 7/2/2021. I just wanted to thank Trademore for selling me a phone that has a known hardware defect. You see the iPhone was made in China, model A1660 that is known for the hardware that connect to the telco service provider to fail and the hardware needs to be replace by Apple. I had it one day and could not get it connected to my provider. Took it to the local Apple store and low and behold the problem is a known hardware defect. You can google: iPhone 7 no service issue. Don’t get burn like me. I don’t think I do business with Trademore again.

Trade more falsely quotes devices to their own benefit. Their standards for phone conditions go as followed “ Perfect - Fully functional in like-new condition with no scratches or blemishes. Good - Fully functional with normal wear and tear, minor cosmetic scratches. Poor - Device is not fully functional or has cracked screen and/or bent housing.” I a phone salesman have worked with cellphones for many years and and understand and can agree with these terms. So when given a quote that a iphone 11 with no existing damage and functional problems was quoted to their standard as poor. It leads me to believe that trademore is nothing more than a scam.

The apartment number was not included in the shipping address. They stated that they couldn't change it, and FedEx will now not deliver it and will not let me pick it up from them. There is no number to call Trademore to talk to someone, and I have no way of fixing this without my device being sent back to them... so frustrating

Don't trust them!!! They tried to say they never received my phone (thiefs). Thank God I had a receipt from the post office.

Sent the phone in, received a e-gift card that i cant really use. Pretty much wasted my time on this entire transaction. Never again.

They don’t care about customers they just want to rip everyone off. Sent my iPhone and still haven’t received it back or the money after 2 months

I bought an iPhone XS and it was good condition, priced slightly high for the "excellent condition". The battery for a 1 year old phone should have been better than 85%. The screen did have a scratch. My account never saved my order, so I could never track it. I emailed customer service they said they would fix it... never happened, 2 requests. The letter "E" stopped working so I requested a return, again this was $485 phone in "excellent condition". The return process never sent instructions or the pre-paid mailing label I had to make a request for it. I sent it immediately and it took 10 days to arrive by UPS ??? after being returned for 11 days now it has still not been refunded. I have now been told it was not received on the day I was first told, and said it may take even longer. They have fought this return every step delaying it, unfortunate for a business that I would not choose this type of small business again, and only buy from a phone company now.

While the phone condition was good (not quite the excellent they claimed) my problem was that the phone I purchased still had an unpaid balance due which is not cool. I can’t recommend buying from them... Update: TradeMore responded and offered to help which I appreciate, but the phone is already on its way back being returned. That said, selling phones that have unpaid balance due is not cool and as stated, my review above stands