TradeMoreOur team at TradeMore strives to create a seamless customer experience that empowers people to unlock the value of used devices in a sustainable manner. We believe that an older device has more value being re-purposed out in the world than sitting in a drawer collecting dust. Our goal is to extend the life-cycle of technology, while reducing the impact on our environment and passing the value onto our customers.
TradeMore (trademore.com) has 127 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Mohamed
Trademore it just Verizon company they don't even know what they are doing I send my iPad pro 12.9 6th they received over 2 week working days so that's mean about 20 days ago they never send my device back or send me the funds
adriann
they aren’t the best with customer service i’ve tried to call the numbers and it’s all robots and it hangs up after a few seconds i can’t talk to anyone to get help i’ve emailed them but they haven’t resolved my issues i couldn’t even buy it i put all my information in and went to purchase it and it said i had to use a different card but it’s a visa i bought specifically for this so i could buy a phone online and it’s really disappointing.
Response from TradeMoreJul 12, 2023
Dear Adriann, Thank you for your feedback. We apologize for the difficulties you encountered and understand your frustration. We have been communicating with you via to help resolve the issue. We apologize for any confusion caused by the phone lines, but we communicate with our customers solely through email. We recommend checking the payment guidelines of the online platform for card acceptance information. If you have any further concerns, please reply to our email, and our team will be happy to assist you. Best regards, TradeMore Customer Service Representative
Federico C.
I just received a phone that I bought from Trademore (I'm from Argentina). He arrived today. I just turned it on and it asks me for a password (6 digits). What the hell is going on? Can you at least have the dignity to offer me a solution? It's supposed to be "unlocked" because that's how I bought it. IN CASE YOU ASK ME, THE ORDER NUMBER IS #ETKUAQV2O4 I would appreciate a solution soon, or at least tell me what the key is.
Response from TradeMoreMay 24, 2023
Dear Federico, Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced with the phone you purchased from Trademore. Our customer support team has already reached out to you directly with detailed instructions on how to resolve the issue you encountered. We understand your frustration and assure you that we are committed to assisting you promptly. Please refer to the message from our customer support team for the necessary steps to unlock your phone. If you have any further questions or require additional assistance, please do not hesitate to reach out to our dedicated support team. Thank you for your patience and understanding. We look forward to resolving this matter for you swiftly. Best regards, Tradmore Customer Support
customer
This place is a scam I wanted to sell my Samsung galaxy S21plus they sent me a box to send it in within a few days and it's been almost two weeks ago and I haven't heard back yet I called and talk to my lawyer about it I have the information that they sent me the confirmation email and every thing and I'm going to tell everyone I know about these people don't do business with them because they are a scam.
tanya S.
This place is awful they requested a Apple Watch with a black Apple band then decided they didn’t need the watch only my watch band so they kept it and sent some other piece of trash with my watch this place is a total scam
Response from TradeMoreJan 25, 2023
Hi Tanya, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We have been communicating with you via email to ensure you get the correct band back. Please contact our customer support team at [email protected] to stay up to date on the issue. Thanks, Trademore
James V.
Wish I could leave a zero star rating. Sent in my mothers iPhone which was literally perfect. They offered almost Nothing for it after offering 160.00. Rip off! Asked for the phone back and 3 months later, nothing!
Response from TradeMoreJun 14, 2022
Thanks for sharing your feedback. We are sorry that your experience at Trademore didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please contact us at [email protected]. We’ll work with you to resolve any issues as quickly as possible.
Bruce N.
I will never deal with this organization again. This was my first experience - and they made it very easy to get my iPhone 8 Max Plus to them. They offered me $168 for a phone that was truly in excellent condition…not a scratch on it and working fine. When their offer came in it was for less than HALF that amount: $67! They considered the device in “POOR” condition. Never again.
Response from TradeMoreMar 8, 2022
Thanks for sharing your feedback. We are sorry that your experience at Trademore didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please contact us at [email protected]. We’ll work with you to resolve any issues as quickly as possible. Thanks, Trademore
David V.
On November 20th I bought two XR iphones on trademore's website, shipping was fast and arrived in 2 days, the problem started when one of the iphones did not arrive with the expected quality (there was a huge risk on the side) and I chose to do it the refund on November 27th. On December 7th the device was received by them and on December 11th the refund was supposedly authorized. The problem is that to this day I have NEVER received my money back, I even wanted to buy other iphones but as they are taking this case it is really disheartening. I don't recommend trademore, if you want security and a smooth purchase they don't offer it. I will go to the last resort for the money I paid, including the American court. Edit: Order #U8M9UX2RCM and Return Order #UKWRALNHHF
Response from TradeMoreDec 23, 2021
Thanks for contacting us! We are sorry to hear you have not received your refund, and we apologize for the inconvenience. We have reprocessed your refund and you should expect to see it on your credit card within 3 to 5 business days. For further assistance or question, please contact us at [email protected]. Thanks, Trademore
