Data MarketplaceReviews of toyota.com

The first time I stopped at Loyalty Toyota in Chester Virginia it was pouring rain. Only one person came out to greet me. He was smiling, pleasant, and carrying an umbrella for me. He listened to my wants for a new vehicle. I would recommend Wayne Epps for your Toyota purchases. He is knowledgeable, thoughtful, and accommodating sales consultant. He showed me several vehicles, but they were not exactly what I was wanting, and I let him know that I would be waiting for one to arrive on the lot. Mr. Epps called me about a month later. I went in to see what had arrived. The perfect vehicle for me was on the sale lot! The sale was so smooth I purchased the vehicle that very day. Mr. Epps could not have been anymore accommodating. He made sure I was well taken care of and processed through the purchase quickly and efficiently. This is the first time in all of my purchases of a new vehicle that I felt important, thank you Mr. Epps for making that happen!

Ida the lady who answers there phone has lied to my 77 year old mother for 3 hours now. My mother is stranded with a brand new rav 4. She is in the middle of nowhere and was told at 10:30 am that the tow truck would be there in 20 to 30 minutes I drove an hour and a half to sit with my mother. It is now 1:17 pm. When I called. Ida hung up on me when I asked the location of the driver. This is unprofessional and unamerican crap. I told my mother don't ever buy foreign again. But this service is ridiculous and I am pissed 😡

I have been dreaming about the Toyota Camry 70 for a long time. Recently, I finally bought my dream car and I was so happy to have the opportunity to buy this car on my own saved money. I wanted to share my feedback about the Toyota Center in my city. The staff members of the company were so polite exactly like Japanese people and they helped me to choose a suitable car with maximum configuration of Toyota Camry. The car is also great and everything exactly like I was imagining. That’s what I understand about Toyota is reliability and quality! 😁🙌

South Austin Toyota is ghosting me. They took my money and said parts would be in on 2/28. My son was told on 2/26 that the parts would not be to Houston until 3/15... so we just wanted to cancel and get it done elsewhere but they won't return my call. 1) called and spoke with Johanna on 2/26 at 11:17am. Asked her to have service tech or service manager call me. 2) called and spoke with Dawn at 1:11 pm Asked her to have service tech or service manager call me. 3) called sales floor and asked them for help... they transferred me to a voice-mail where I left a message with a service manager on 2/27 at 12:23. Today is 3/1/24. Have not gotten a call back yet? Don't go to Toyota to get your car worked on. They don't have basic, elementary, 101 communication skills. F

Name a better off-road vehicle than Toyota!? I am especially in love with the FJ Cruiser. It was bad news for me when I read that they stopped producing this model last year 🙁 I guess not many people appreciate a good retro design. Anyway, this model has already become legendary, and I am sure after 10 or so years they will come back and make a redesign it is the case with some other models from other brands. FJ Cruiser is truly a powerful off-road machine, aside from its appealing design.

I had to exchange cars with a relative so I took his Camry for a spin last week, and let me tell you, it has been a solid ride so far! i am not even thinking giving it back haha, I might seriously look into buying one in the foreseeable future. fuel efficiency is allright, maybe slightly worse than lighter-engine cars but it is allright, because in turn you get the right performance out of it. Interior is quite roomy, the seats are pretty comfy so that makes it a very good choice for road trips, or you know, just a bit of cruisin or joy riding. And it is is very good for the daily rides and commutes, from home to work and from the office to the gym or whatnot. the touchscreen infotainment system has also been no problem for me, very quick to wrap your head around and navigate. safety features are also quite high-tier, i think, as far as i can read about it in other reviews and sources. I know that it is not the nail-biter in the looks department if you are looking for that kind of a thing, but it is toyota, it is reliable, and it gets the job done as far as an automobile goes, you see? A reliable choice that won't let you down easily.

❌👎❌👎❌👎 This manufacturer has gotten worse and worse every single day.An absolutely pathetic company that STANDS BEHIND NOTHING, AND THEY LIE MORE THAN THE DEMOCRATIC PARTY DOES, THERE CAR'S A MADE CHEAPER AN CHEAPER EVERY DAY.A COMPLETELY CHEAP GARBAGE PRODUCT ,THAT GETS WORSE, EVERY DAY. Plus the Brandon engagement customer relation people are the RUDEST MOST IGNORANT AND EXTREMELY DISRESPECTFUL PEOPLE YOU COULD EVER TRY TOO WORK WITH ❌👎❌👎👎❌👎❌👎

My toyota corolla was a lemon from the start and toyota failed to honor the lemon contract. The toyota dealership in my area often turned me a way as a young female client and also belittled me as a female client. I knew enough about cars and fixes to know the mechanic language but they really hate it when you talk the same language as them. Refused to acknowledge ongoing reoccurring issues and fix it even if it was pretty darn obvious. The worst part about toyota service is waiting 8+ hrs for an oil change even arriving 40 min before doors opening. Even if you had an appointment they refused to take your vehicle during the appointment time and honor it. Several times when service was complete they'd just voice mail my phone. Well I often have my phone muted in a waiting room for politeness and I often ended up waiting twice as long as I had to when they told me it was complete. Toyota also refused to do government mandated recalls unless you purchased a service. Then they'd acknowledge it. This is a deceitful up selling tactic to mooch money out of client's pockets. They also refused to do government mandated recalls until the government sued toyota to do them. Face it toyota vehicles have cheap parts and don't last like they use to. My toyota had many factory lemon issues and the company refused to fix them within the warranty contract. They waited until after it expired to honor it. More than once I had a major issue occur that was factory related. Then found out later the company recalled it. I tried to file for a compensation check but they belittled me and refused to acknowledge the refund. They kept making up half a--ed excuses that made me feel they were lying to me in honoring a rebate on the issue. As a female client I often got turned away and refused service a lot. This forced me to find other places in my local area to use. I can't tell you how many times I went in for simple issues occurring and they refused to believe me as a client. I'd go to a reputable shop in my area and they'd diagnose it within an hr. I wasn't sure if this was normal for the breaks but most breaks in standard vehicles start working when you tap down on the break. Not half way down on the break peddle. I got the feeling this wasn't normal. Yet they kept quoting to me it was. Only to find out upon investigation it wasn't normal. The dealership in my area intentionally waited until the warranty expired on my purchase before telling me about select major issues going on. My vehicle got standard med mileage. Instead of honoring the warranty they denied it and told me (the client) that I would have to pay for all the lemon fixes. This was very dishonest. My father even went in and said we're no longer coming here for service. Please do not buy a toyota unless you want a headache. This occurred around 2014 and yes toyota knows how I feel about my experience.