Data MarketplaceReviews of toyota.com

best cars out there. worst phone line customer service imaginable. good luck

This company does not care about helping you if your vehicle is 2800 miles outside of the basic warranty. They tell you it is your problem and must bear the financial burden of their garbage vehicles once they are outside of warranty. I will be filing a complaint against them with my state consumer protection office. They only care about how much money can be made.

I purchased a 2024 Toyota Tundra Limited and have experienced problems with the vehicle since day one. At the time of purchase, the dealer assured me that the engine recall only affected 2022 and 2023 models, not the 2024 model I was buying. Since taking ownership, the truck has exhibited hesitation during acceleration and erratic braking behavior. I brought the vehicle to the dealership multiple times, but each time I was told they could not duplicate the issue or find any diagnostic codes. I provided photos showing my dashboard illuminated with multiple warning lights and videos of my sunroof leaking, yet the dealership continued to claim they could not reproduce the problems. Frustrated by the lack of resolution, I opened a case with Toyota Corporate. In January 2026, my request for assistance was denied. My truck has now been in the service department since May 2, 2026. For nearly two months, Toyota has delayed approving either the necessary repairs or a replacement engine after metal was discovered in the engine oil. The dealership has also informed me that the right front brake rotor and brake components require replacement due to excessive noise and wear. While checking on my vehicle, I observed a 2025 Toyota Tundra undergoing an engine replacement. I was informed that the engine failed at only 2,500 miles, and even the replacement engine subsequently failed. Toyota built its reputation on quality, reliability, and customer confidence. Unfortunately, my experience with this vehicle has been the complete opposite. Between the ongoing mechanical defects, the prolonged repair delays, and the lack of meaningful support from both the dealership and Toyota Corporate, I have lost confidence in this truck and the Toyota brand. At this point, I believe Toyota should repurchase or replace this vehicle. I simply want a reliable vehicle, and this truck has failed to meet reasonable expectations for safety, quality, and dependability. Toyota has failed its consumers with this vehicle, and after this experience, I would not purchase another Toyota.

My 2026 Toyota tundra had less than 3000 miles on it in the driver's side felt wheel well collapsed. They would not cover it under warranty because they said of oversized tires. When I told them that the tires came with the truck they changed it to outside forces. The wheel well liner is a $200 part and they will not cover it under the warranty. I've talked to a couple of supervisors and a lady from the executive office and she said it's up to the shareholders in my opinion I will never buy another Toyota

I feel like a sucker. I bought a new 2026 Corolla because of the warranty.. its nothing but a fake sense of assurance.. 6 months in and the battery fails and they refuse to cover it under warranty. They said they have a machine that instantly tells if the battery is bad.. but still charged me $125 labor to diagnose and $75 to install the battery.. two nuts for $75? Autozone has a better battery warranty than a new Corolla. Autozone honors their 2yr 100% money back warranty.. no questions asked.. I've experienced this. Save yourself $5-7k and buy 3-4 yrs old with 20k-30k miles...not new from a dealer because they will find any excuse and blame you, so they won't honor their warranty. Wasted money. Life's lessons. Never again. Signed - sucker owner of a new Corolla

I have been a long-time loyal Toyota customer, having purchased a dozen Toyotas. I've also referred all my friends and family to Toyota. NO LONGER A CUSTOMER!! I purchased a brand-new top of the line Grand Highlander 2 years ago. It was direct from the factory to the dealership. I noticed a small defect in the windshield when I picked it up. I noted it with the sales person and we agreed to "watch it". This defect has been noted each service visit I've made. Now, there is a 1/4" crack developing from the defect. I finally pushed to have it repaired or replaced. The service department consulted with Toyota USA and they declined warranty for it. I just spoke to Toyota USA myself and was told the same thing. I politely explained this was a defect from the factory. All the rep kept saying is they don't warranty windshields. I am livid! I should have made Toyota replace the windshield on Day 1. I tried to talk to a higher level warranty rep and was told "no, there was no one higher". I am completely turned off by Toyota now! I will be buying Hyundai or Kia in the future!!!

Do not buy 2. hand Toyota Certified Vehicle from Woburn Toyota. I bought one, right before a year end, I have "shift system malfunction" appeared on my dash. A part related to transmission failed. They quoted 1836 dollar to fix it. Even though I have extended power train and hybrit system warranty. My advisor said that failed part is not covered under anything. Which is wrong because when I look it up, other people that have the same failure is repaired under warranty. It's not a brake actuator or ac compressor, it's a part of the transmission and it has to be under warranty. But Toyota Woburn doesn't want to pay for it. But here is the funny part: I asked my advisor that if I had this problem the NEXT DAY I bought the car, would you still charge me 1836 dollar? First he hesitated to answer but when I asked 2. Time, he said yes, I would have to pay. They are nice people, but business is business. So, stay away from 2. hand cars. Toyota certified warranty means nothing on most scenario. Go get it from somewhere else.

I got on the build site then built it. Then I go to get the suv that I want. They tell me that I have to take what Toyota sends them. Why have a build site if I can't get what I want? Rude dealerships too. They don't want to work to get your business because they know that others will buy what they have. The company is terrible what happened to honor?