Data MarketplaceReviews of toyota.com

I have been a long-time loyal Toyota customer, having purchased a dozen Toyotas. I've also referred all my friends and family to Toyota. NO LONGER A CUSTOMER!! I purchased a brand-new top of the line Grand Highlander 2 years ago. It was direct from the factory to the dealership. I noticed a small defect in the windshield when I picked it up. I noted it with the sales person and we agreed to "watch it". This defect has been noted each service visit I've made. Now, there is a 1/4" crack developing from the defect. I finally pushed to have it repaired or replaced. The service department consulted with Toyota USA and they declined warranty for it. I just spoke to Toyota USA myself and was told the same thing. I politely explained this was a defect from the factory. All the rep kept saying is they don't warranty windshields. I am livid! I should have made Toyota replace the windshield on Day 1. I tried to talk to a higher level warranty rep and was told "no, there was no one higher". I am completely turned off by Toyota now! I will be buying Hyundai or Kia in the future!!!

Awful buy for a white car in 2025. Faulty paint job. My car is peeling bad anc I regret buying it. Be ware of color white. Toyota will not fix it even though it is their fault. It is still peeling and enbrassing. Date it started peeling was 2020 and still peeling.

Do not buy 2. hand Toyota Certified Vehicle from Woburn Toyota. I bought one, right before a year end, I have "shift system malfunction" appeared on my dash. A part related to transmission failed. They quoted 1836 dollar to fix it. Even though I have extended power train and hybrit system warranty. My advisor said that failed part is not covered under anything. Which is wrong because when I look it up, other people that have the same failure is repaired under warranty. It's not a brake actuator or ac compressor, it's a part of the transmission and it has to be under warranty. But Toyota Woburn doesn't want to pay for it. But here is the funny part: I asked my advisor that if I had this problem the NEXT DAY I bought the car, would you still charge me 1836 dollar? First he hesitated to answer but when I asked 2. Time, he said yes, I would have to pay. They are nice people, but business is business. So, stay away from 2. hand cars. Toyota certified warranty means nothing on most scenario. Go get it from somewhere else.

I got on the build site then built it. Then I go to get the suv that I want. They tell me that I have to take what Toyota sends them. Why have a build site if I can't get what I want? Rude dealerships too. They don't want to work to get your business because they know that others will buy what they have. The company is terrible what happened to honor?

Toyota Turkey - Unacceptable Service and Stock Management for Toyota C-HR Passion X-Sport 1.8 Hybrid We've been trying to purchase a Toyota C-HR Passion X-Sport 1.8 Hybrid from Toyota Turkey's Istanbul dealerships for about 1.5 months now. In November, since we intended to buy a bit late in the month, they told us there were no vehicles available, and we said, "That's normal, stock runs out." We figured there must be some stock status or planning in place, so we suggested paying a deposit at least for the next month. However, they said we couldn't see the vehicle until it arrives! While vehicles produced in Mexico are visible in stock 45 days in advance—even before they're loaded onto ships—here, a vehicle produced right next door in Turkey can't be viewed until the first day of the month when it reaches the dealership. Can something like this even be possible? If it's really true, have we Turks started to resemble the honest and systematic Japanese we know so well, or is it the other way around?Still, we agreed to everything and decided to wait for December. We thought, "One month late is fine; we'll get it eventually." How wrong we were! They told us to call on December 2nd, when vehicles would enter stock. We called the dealership early in the morning to avoid any issues with finding one. And what do you know—no vehicle in the trim we wanted. We called every single dealership in Istanbul that morning, and except for one, they all said without exception that there were no vehicles. The one that said there was a car added that the incoming one had already been sold. Can you believe it? A 2.5 million TL vehicle sold at 8-9 AM! That's when I realized they're probably prioritizing sales to their own connections or agreeing with galleries to give them first dibs.They still suggested we search on the Toyota website's vehicle finder tool, saying maybe something would show up there. And yes, they were right—cars are showing in stock, but in small cities at the other end of Turkey, two of them! Is Istanbul some kind of restricted zone where vehicles don't come? It's one of the world's largest metropolises! They're telling us to go to cities 1,000 km away instead of here. This kind of carelessness, lack of system, and disregard for customers truly hurts.I thought about voicing my complaint on a Turkish complaint website, hoping they might come up with a solution or at least explain why the vehicle isn't accessible. But after reading previous complaints, I saw they don't offer any such courtesy. That's why I'm first filing a complaint with the Ministry of Trade, and now writing one here on Trustpilot. Company reputation isn't valued in Turkey, but a company like Toyota shouldn't provide such terrible service!

It is winter and very cold outside reminding me how ridiculous it is that I can not remotely start my Camry Hybrid unless I pay for their app! It is SO frustrating that a feature on an expensive car requires ongoing payment for basic functions once the "Trial period" is over! For this reason alone I will be buying a different vehicle. My first time owning a Toyota....and not happy!

is it over for toyota cars idk, i noticed that they started to use plastic inside the elemnens where an engiine is... anyway, the cars are very reliable and fuel efficient

the japanes cars are among top reliable. No matter what other companies do, few will match their quality and reliabilty.... they last for many years and rarely break, enigine all major interla parts look fine even after 100k mileage. the newer models are also equipped with good tech that is match to the german ones. Solid, not expensive and top quality cars with big name