Townsquare InteractiveReviews of townsquareinteractive.com

If I could give 0 stars trust I would. This company is very unprofessional. I prepared the a very detailed list of all the the information they would need to prepare my website. They promised me my website would be live in 10-14 days, they did not meet that commitment. We are now over 30 days of them "working" on my site and it has still not yet gone live. The rough draft they sent me to review had none of the information I prepared for them on it, it is as if they never even read the notes I prepared for them. The only communication I have recieved from this company is a bunch of automated spam emails. If you are reading this review i strongly recommend you keep searching for a more reputible company.

My company wanted local targeted ads. That's all. We have our own customer portal, website, everything already. We got upsold web development and it came with their garbage portal as a package. Didn't want it but whatever. I tell them I like my site as it is but if they can improve it there were two minor changes they could do. I tell them the changes: Make my listed services all plural, and add one slogan on the splash page. That's all. This is child's play text work for web, like 10 minutes of work. Two months go by $800 and they sent one website "update" where none of my changes were done but instead they used some garbage template and changed my site removing most pertinent information about the business and didn't do the two minor changes I asked for. I said "this is all wrong" so they sent another template that was even worse that reversed all the colors making my logo unreadable. Finally I said to forget the web work due to the inability to do anything right. I can't use anything and they aren't listening to my simple requests, but at least we have been doing local targeted ads, right? WRONG. THEY NEVER RAN THE ADS. Charged me $800 for this and refuse to give out a refund. I'm going to have to take legal action to get my money back as they are still claiming they provided services! What services exactly???? RUN FROM THIS COMPANY. DO NOT TRUST WHAT THEY SAY. Google got me but they are obviously PAYING for 5 star reviews.

I'm not sure what happened to this company, but they're the worst now! They don't handle changes in a timely manor (if at all) They seem to concentrate on their own webpage quite well, but do NOT maintain or improve their customers pages. We pay a lot for this service, and are actively looking for a new one to replace Townsquare as soon as possible.

I completely agree with the other reviews. My experience was exactly the same. Our web standing dropped continually. Tasks were half done if at all. Then when I cancelled service my website disappeared completely even though we had an established website before. I would definitely recommend you look elsewhere for your web service.

BYER BE WARE!!! Snakes!! I have been with them for over 2 years. They made changes to my website over a year ago and did not have google index the changes causing my listing to fall way behind. When I finally caught it they were slow to respond. No real skin off their back they just blamed Google for the issue. Lies all lies. I don't believe a word that they say. There have been so many other issues but not worth the rant. Trust me I have been through it with them. My listing is still not where it should be and we are loosing traffic to our site every day. They say my listing is doing great....um....no it is not. Poor customer service. They cost me thousands in lost business. It takes them a long time to respond. I have been trying to cancel for days and the keep calling me to try to get me to stay. I keep telling them that I no longer want to do business with them. I am sure they will reply to this review with some standard AI generated response. Please regardless of how they choose to respond to my post...look for another company. Don't flush your money down the toilet with them. They are no a good company to work with at all.

This is the most unorganized company you can have help you with your business websites! You ask for edits/updates things are half done. They don’t take the time to assist you with completing your request. I’m currently looking for another company! You should too! I don’t recommend

Unfortunately, I failed to look deeper into their background. Merely One In Many Of Their Ways To FOOL EVERYONE... They use employee ratings to get the percentages on their behalf. Observe every possible review base on line and feed the detail back to where it started as with their Employee's Ratings. Obviously, The Said Employee's want their employer to make money in order to pay them for more than merely living expenses... Open your eyes now folks, Reality has been here for my entire life and I hope that you realize the same for you and your family. I was speaking with a fellow while going downtown in our Nation's Capital and he spoke strongly about TownSquare Interactive and with my stupidity I merely took his opinion as if it were etched in marble on The Lincoln Memorial... It Was My Fault In The Fact That I Automatically Trusted TSI. Tough Shoot Ignorant is my name now... I phoned them up and spoke with seven differently individuals where as when I look back I should have hit myself with the so called brick then. They, now I realize had a 'little bit' more than I when it comes to Website expertise. My Observations after more than $3000 dollars and only two customers... respectfully I told them where to go and canceled the contract in April, a few days before the new billing cycle. I got no bill for May... CAN YOU GUESS WHAT TO PLACE IN JUNE¿? I GOT ANOTHER BILL... HHhhmmmm Financial Actions were taken, meaning that the company credit card service was called and blocked TSI. Legal Actions are the next step to be taken. It is clear that they have misrepresented their firm to me, as well as how it is clearly perceived as advertisement in Public Domain. Of course, this is My Opinion... Let everyone else think about it... Sincerely