Amanda
Takes Advantage of people trying to start families
I was told by my fertility doctor's office they used to be able to get all my IVF drugs from this company, but they closed due to covid. This was a lie considering that I personally emailed one of the representatives and told me that I could get all these drugs. So then I called my doctors office and told them I could get them, all I needed was my script so I could check out. So my doctor's must have contacted my representative because then all the sudden they did not have one drug I would have to get a more expensive drug but was still cheaper than going somewhere else. That is just so ironic since after I told my doctor's office that I could indeed get all the drugs for cheaper at this place instead of the different pharmacy that was going to cost me 3x times more; now all the sudden within a few hours difference all the sudden they did not have one drug that I had to buy the higher dose that costed me $500 more. This whole situation was not handled properly. Also, the charged my card a separate charge of about $20 for buying out of the country; however they could not tell me why they charged my card that amount; then they stated that it was from my bank; then just stopped replying back to my emails. So I dispute my charge through my bank then all the sudden they had all the reasons to why they charged my card. If I ever decided to do IVF again it will not be with this doctor or this pharmacy.
Response from TownDrugStore.comApr 22, 2021
Thanks for your review. We are sorry that we did not meet your expectations. Let's clear up a couple of points: 1. Some medications go in and out of stock - therefore, I doubt your Dr. was trying to have you pay more for your medications - they simply came back in stock - and your Dr. was not aware of this. 2. As we explained to you a couple of times, many credit cards charge a foreign transaction fee (please see: https://bit.ly/3avBHF6). This fee is from the bank - it is not a fee we charge. 3. We tried our best to answer all your questions in a timely and informative manner. Wishing you much success with your IVF.



