The world's premier supplier of radio control models. Tower Hobbies has been serving R/C modelers since 1971 and is widely known for its professional, premium service at competitive prices.
Towerhobbies (towerhobbies.com) has 71 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Air & Water Transport · Townsend, Georgia · Since 2011
ExcellentSales 4.9
Air & Water Transport · San Diego
Excellent
Air & Water Transport · Waterville, Maine
Excellent
Air & Water Transport · Lawrenceville, Georgia
Excellent
Showing 49 reviews with 1 star · Clear filters
Max B.
Don't try to purchase anything from Tower. They are not shipping anything, and customer service is also down. Note also that order cancellations are not allowed. They have a note that explains why. But it sounds like #%$* to me. It looks like they are going out of business and taking orders on stuff they don't have in stock.
Joe P.
PAID Them $100 for a gift card and they never emailed it to me i have tried contacting them for 1 week with 0 luck this is theft.
Easy T.
Horrible customer service. They do not care about inform customer about orders placed and paid.
John C.
I have spent many hours trying to buy RC aircraft. Their system would go on hold and not conclude the transaction. I recently ordered an RC sailplane. It arrived with a component problem [bad spar insert] after some hours on the computer, I got a replacement. When it arrived it had the exact same problem. Hours later I am told to return everything that there will be no more replacements. I felt like I was treated as some chiesler scamming them. I wanted to alert them that there was a problem and how many others would suffer the same experience.
No M.
No one home! If you shop (and I hope you don't) at Tower Hobbies, Do Not expect customer service if you need it. - They offer robot online chat. - Their customer support page responds that they are overwhelmed and provides you a useless case number. - Shipping is SLOOOOW - Tower Hobbies is NO MORE! I have two open cases with NO response from Tower Hobbies
Gregory B.
I’ve used Tower/Horizon since the 80s they used to have thirst customer service in the business. Sadly it’s no longer true! I don’t call much anymore but after 2 years I have a lost shipment and I find out Tower/Horizon no longer offer a voice line for anything! As long as you never need support you’re ok. But everyone will need support at some time …,Avoid Tower/Horizon there are other RC Hobby stores that still answer and support their products! I’m not advertising so look it up and enjoy peace of mind knowing your products and money will be well spent and CUSTOMER SERVICE AVAILABLE
Nick S.
Terrible company never do business with them or horizon Hobby going to Traxxas there maggots... Stealing people's money!!!My package didn't have a signature and they put it on front door and someone apparently stole it!! Never buying anything off them or horizon Hobby !!Traxxas is way better business anyway!!
Mike
If you enjoy a 1-way shopping experience, rude staff, no consideration for customer support, etc. then this is your company. They won't even let you make minor changes to your order before it ships. Every interaction with them over the past two years has been horrible. Received damaged products, wrong products, etc. and I had to fight each time and often get stuck with fees and return shipping even if not my fault. I've been a customer for over 20 years but never again. Do NOT buy from this company! Horrible...