The world's premier supplier of radio control models. Tower Hobbies has been serving R/C modelers since 1971 and is widely known for its professional, premium service at competitive prices.
Towerhobbies (towerhobbies.com) has 71 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Air & Water Transport · Townsend, Georgia · Since 2011
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Showing 49 reviews with 1 star · Clear filters
David
About 90% of their planes are on backorder and they do not give you any updates. They put planes on sale knowing they cannot get them but still charge your credit card. Cannot speak to a live person! I want to cancel my order but cannot find any way to do so . I wish I had read the reviews prior to purchase. Nothing like the Tower used to be. I heard they are now part of Horizon Hobbies so I will not buy from them either.
Jeremy S.
I bought a new plane that was discounted because of cosmetic damage, it arrived with a dead electronics package. Tower hobbies advertised it as working, and now refuse to send either a replacement or even a new board for me to replace. False advertisement for sure.
Hodge
STOP!!! DON'T WASTE YOUR TIME GETTING YOUR HOPES UP FOR A GREAT DEAL THAT MAY NOT HAPPEN!!! Ordered a truck in August. It's now over 3 months and I still haven't received the item. Worst customer service I've ever experienced. Their only solution after 3 1/2 months and several email correspondence was to tell me they can refund my money....nothing was said about simply getting me the product I ordered. JUST HORRIBLE!!!!
Kermit H.
Ordered lots of trucks from them got them in a good time.this last Order 2 weeks nothing they got the money bot ant the truck l Ordered. Called them thay say it's been processed.wont Order nothing from them again will find a nother hobby store this is pidefer thay AR getting sorry 😞
Ryan
Tower Hobbies used to be my go to place for RC airplanes and things. I have used them for decades. My recent experience with them has been a major turn off. I know they have been bought out by Horizon Hobbies and I am not sure how that will ultimately play out for them. I got an email that said sign up for the Super Saver Club and get a 20% off coupon. No restrictions. I used to be a member of the club because they offered shipping on lower dollar value orders and paid back better points so I thought, "Why not?" 20% off is a good offer and I can get the cost of the membership back easily. I signed up for the Super Saver Club and it says you should receive your coupon within 24 hours via email. After almost a week of never getting a coupon I reached out via their contact us page to find out about my coupon. I got the email that said they usually respond within 24 hours. Almost a week later I get an email from a customer service representative and he apologizes and provided a coupon code. That evening I sat down to put an order in. When I put the coupon code in it said it was unable to apply the coupon. I replied to the email and asked what to do since the coupon was not working. The representative replied that the coupon had expired and to have a nice day. I responded and questioned why a coupon code I was given that morning had already expired. His last response was he would check with his "super" and get back to me. I still haven't heard anything. It is very frustrating. The only reason I signed up for the Club was for the coupon. If they are going to advertise an offer I would expect them to stand behind it. Apparently that is not the case with them anymore. Sad because they used to be a great company to work with. Several days after joining the club I got the email asking for feedback. I have been waiting to see how they resolve the issue before responding to that request. I figure at this point it is time to finally respond to their request for feedback.
roger R.
Paid with Pay pal, they refuse to send item even after sending them a photo copy of payment, States Attorneys office has over 2,000 complaints of fraud involving Tower hobby, this will be the hardest money they will have stolen and look forward to seeing them in court
Marcel de S.
I have been waiting for an item on Back Order for almost a year..... During June customer service rep suggested me to place the order so that when that item arrives, I would be on the beginning of the list.... An order was placed on July 30th.... About a week after I received an email saying that the item I wanted was in stock. ..... I have an order confirmed by them . Status after almost 30 days...."processing" In other words, they are advertising the item in stock, take the order but do not ship..... Now that I decided that since they dont ship I dont want it . Customer Service rep says it can't be cancelled .. This is a JOKE ! DO NOT BUY FROM THEM ! Horrible Customer Service Experience.
Not I.
Terrible customer service, they lie, they are chronically our of stock on many items. I had an item on pre-order for 6 months and when it got released my order was never fulfilled even when I got subsequent messages saying the item was in stock and I should order now. I contacted their support who lied to me assuring they were going to fulfill the order and the warehouse was processing the shipment. Then a few days later I was told via email to cancel and re-order if I wanted it now that it's again on back order again.