Zoe P.
Deletes customer reviews
Ordered some lamps. Lamps are fine. Communication was a mess with TOV, who sent me an email letting me know my order was shipped after I received them. I also tried to inquire if they had a showroom near me (the website says they do but the link to the address was broken), and couldn't get a straight answer. Their website has almost zero customer reviews. I left a 4-star review for the lamps, it was never posted online but the company replied to me by email? I left another review, this time with 5 stars (but not a 5-star text) and it was immediately posted, but they've since deleted it. When I replied to the original email to ask if they delete reviews I received a generic "We'll take your feedback into consideration" reply. This feels like shady behavior. Just remove the review section on your website if you don't want customers weighing in.

