TOV FurnitureWelcome to TOV Furniture! Your source for Chic, stylish, and affordable furniture.
TOV Furniture (tovfurniture.com) has 237 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lane W.
The worst quality and customer service I have experienced.
Response from TOV FurnitureJun 5, 2023
We apologize for any inconvenience you may have encountered. We strive to provide the highest quality products and exceptional customer service, and we're disappointed to hear that we fell short. We would appreciate the opportunity to make things right. Please reach out to us directly so we can address your concerns. 516-888-3355
Megan H.
The online chat answered by question in less than a minute saving me time waiting in a queue on the phone.
Response from TOV FurnitureJun 5, 2023
Thank you for taking the time to write a positive review! We're delighted to hear that our online chat was able to assist you quickly and efficiently. We strive to provide convenient and prompt customer service experiences. We appreciate your feedback and look forward to serving you again in the future.
Erica S.
Faith helped resolve an issue for a customer promptly and professionally. I'll continue to buy from TOV because of their quality products, uniqueness in design, impeccable customer service, and their follow-through and resolution to any issue.
Response from TOV FurnitureMay 25, 2023
Hi Erica, Thank you for your kind words! We are thrilled to hear! We are comitted to prompt and professional customer service and look forward to serving you again in the future!
Avelina L.
In love 🥰 with my new piece
Response from TOV FurnitureMay 25, 2023
Thank you for the love!!!
Elizabeth
TOV admitted to having inventory issues which meant instead of a full unit, I ended up with two ottomans for $509 each. Customer service said they would “fight for me and try to figure something out” they fought so hard I guess they forgot to call me back. These are super cheap. The fabric feels like it won’t last a year. Crap furniture made in China, not “ handcrafted by fine furniture makers”. Run from this brand and let them run themselves into the ground. Crapola UPDATE - Your response is useless. What about the fact because of your inventory issues and the several orders I placed that were cancelled, I now have two ottomans. WTH am I going to do with two ottomans for $1,000?!. You’re also avoiding the quality issues. Close up shop and save people these ridiculous outcomes. UPDATE 2: They are fighting to have this review taken down, saying I didn’t place an order with them even though I submitted the correct doc. Hilarious.
Response from TOV FurnitureMay 23, 2023
Hello Elizabeth, We are sorry to hear about your experience. Based on the order number provided, our records show this order has been refunded in full and never shipped out. Should you need further assistance, please reach out to our customer service team.
María José Martinez G.
I bought a nightstand unfortunately came broken and They fix my problem right away:) thank you so much 😊
Response from TOV FurnitureMay 23, 2023
We're glad we could promptly resolve the issue with your broken nightstand. We hope you enjoy your TOV purchase!
J J.
Every customer needs to have Stephanie as their person; she was thorough honest and always always answered my emails with my many questions. She followed through from the sale to the delivery and beyond (checking to see if I was loving my chairs).
Response from TOV FurnitureMay 23, 2023
Thank you for your wonderful feedback! We truly appreciate your bussiness and kind words about Stephanie's exceptional service and dedication to ensuring your satisfaction throughout the entire process and we couldnt agree more!
Ryan E.
The table arrived and was very high quality. However, the wood did not look like the website photos, it was very pink tinted. I also posted a review on their website sharing that the table color was pink-tinted. They deleted it. Do not trust the reviews on their website! I requested to return the table immediately upon delivery and 2 months later, I am still waiting for my refund. The company has horrible communication and does not reply to emails. I filed a dispute with my credit card company. UPDATE to counter the review response: you did not reply to my emails and provide a refund until after I posted this negative review and filed a dispute with my credit card company. I followed your return policy to a tee, yet you did not honor it until I took these extreme measures. To make matters worse, you still charged me exorbitant return shipping costs and deducted it from my refund. Avoid doing business with TOV Furniture at all costs!
Response from TOV FurnitureMay 23, 2023
Hello Ryan, We are sorry to hear you were unsatisfied with our product. We try our best to display the best represnetation of our products on our site. Our records show a refund was issued on April 18th. Being that this was purchased through Afterpay, the refund process does take a bit longer than normal. We hope we can change your mind about TOV in the future and service you with our beautiful designs.
