TourHeroReviews of tourhero.com

I would not recommend using Tour Hero for traveling. We had many issues just because we had 6 people vs 8 for the trip. This quota was not disclosed when booking. We paid a flat fee and then ended up having to pay extra for a different air bnb so that we wouldn’t have to stay above a nightclub with loud music until 5am. When our surfing lessons got cancelled, they weren’t going to refund us and instead tried to replace the activity with things that we weren’t interested in doing. The price also didn’t include a tip for our tour guide.

We had an amazing trip. The itinerary and guides were wonderful. The biggest issue I had was a lack of communication of plans. We didn’t receive actual times or details for things until the night before or day of, even after our group repeatedly requested more details so we could prepare prior and during our trip.

A good experience

Thanks TourHero for the opportunity to host a trip in Guatemala. I enjoyed the process from beginning to end. Your promptness in helping myself and those who joined me on this trip made it easy to prepare before travels. I appreciate all you did and would recommend your services for anyone planning on hosting a group to another country. Thanks to you and the guides in Guatemala for all your support.

We had an MBA Trip planned with TourHero and once they have your money, there's no way they're giving back. Many of us had to cancel or adjust it, but they are completely unreasonable. No refund, no credit, and no access to the tickets you have bought until the day before the event so you can't sell them to others. Update: there are a lot of inconsistent information. They told us the last day to sign up for the trek was 42 days before the trip, because they said they needed to buy the tickets. However, they keep accepting people until now. My first contact asking for a refund was through the trek organizer 18days before and by that time many attractions other than Carnival tickets hadn’t been bought and could have been refunded. There’s absolutely no dialogue with this company. ZERO refund or credit even after deducting any incurred cancellation costs, not mentioning extremely poor customer service. They could easily be flexible since they are a pretty small startup but they rather make everything more difficult and keep your money. Just be aware when doing business with them and expect a lot of stress.

TourHero planned an epic trip for my girlfriend’s birthday and our group of friends. They organized transportation, housing, and activities all for a great price! Highly recommend for any group trips, Tour Hero helps with all the planning and makes it so easy!

TourHero made planning my trip so much easier! The process from beginning to end was so great and helpful. You give them dates and a budget and ideas of activities and they're able to put together such a fun trip! I highly recommend!

Kerry and her friends helped us mostly on the Iceland trip. TBH it is hard for working through all the plans for a 7days trip. We did change a massive amount of things during the process. Kerry was super patient in explaining things to us, she is well-organized on tickets and the entire plan. Moreover, with the issue happening during the trip, she helped us solve the problem efficiently. People who met on the trip were truly jealous of us for having such a great supporter on our back haha. Definitely an A+ for her, and I will recommend Tourhero, especially Kerry as an agent to them.