TourHeroReviews of tourhero.com

Excellent itinerary and highly knowledgeable guides. A great experience

My cousin and I had an unforgettable 9 Day experience in Rome Italy with the amazing assistance of Tour Hero’s accommodations: from guided tours at the Colosseum, Roman Forum, Palestine Hill, St. Peters Basilica Dome Climb, Borghese Gallery experience to hotel and transportation reservations. Great assistance and timely responses from the team with any given questions we had. From the billing department to our awesome agent Jimena. Thank so much! Andres

TourHero planned a wonderful 7-day trip through the Patagonia region of Chile and Argentina for my group of 20 travelers. They did an excellent job arranging hotels, including several that had breathtaking mountain views. Our local guides were also friendly, helpful, and knowledgeable. I highly recommend them for your next trip.

I used Tourhero for a 2 week trip to Chile and it was one of the best best holidays i've been on! We travelled across the entire country - covering Santiago, Atacama Desert and Patagonia. Planning something like this myself would have been an operational nightmare - probably requiring several weeks of planning. But Tourhero made this so easy! They created an amazing itinerary that covered everything we wanted to do and made all our bookings (activities, hotels, flights, airport transfers, buses). It really took all the pain of planning a complicated trip away and allowed us to focus on the actual fun part - the travel :) I'm also super happy with the local tour companies they partnered with, especially in Atacama! Loved the hike through Moon valley and the trip to El Tatio Geysers. And finally - one of the best parts about using Tourhero was how helpful and responsive they were through our whole trip. They helped accommodate last minute changes to our itinerary, arranged for extra transfers and overall gave us incredible customer support. I can't recommend them enough and will definitely use them in the future!

I went to Chile with my friends for 2 weeks. It was amazing. Our flight got delayed, luggage was lost but Tour Hero managed to move our airport pick up time at the last minute, it was very helpful. We went to Atacama dessert and Patagonia. Felipe was incredible guide in the Atacama, he was very passionate and knowledgeable. We saw millions of stars with the astronomy tour. Patagonia was well organized and it is really beautiful! Highly recommend.

Poorly planned Patagonia trip. Execution and communication was terrible. Just plan your trip yourself

Trip was cancelled due to not enough participants. I will lose the cost of my flights. Tour Hero do not make it clear on their website that this is a real possibility and even when I tried specifically to ask them about this on booking, they were slow to respond and then vague. Now they have nothing to say except, "sorry". Change your website so this is clear. It's the only decent thing to do.

The staff was a complete nightmare to work with. They sent us an itinerary the night before our flight took off. We had been asking them for a schedule weeks in advance. We finally got the itinerary and it was missing major details on roommate assignments, bus pick up and drop off times, and even the meals that they advertised as included! When we were on the ground, it was a logistical nightmare. Buses were late, they left questions ignored and unanswered, and their partners on the ground were just as confused about logistics as the guests. I could have planned a better trip on my own. We paid for our trip in May and the trip was in November. They had months to ease the logistics but they were difficult to contact and constantly dropping the balll. HUGE disappointment. I wish I could give them zero stars