TourHeroReviews of tourhero.com

The organisation was established and effective in booking and logistics. Nahomy as our Japanese tour guide was exceptional and polite and really went the extra mile for us to help make it seem less . My only regret was being unaware that the company was American and therefore the demographics of our group were predominantly American and unfortunately their culture and demeanour does not naturally mix well with European values or how to conduct oneself. I feel it should be made clear when booking that it predominantly caters for American clientele

The support was great, the details was wrong... We end at friday instead of Saturday 11am.

Chrissy did a great job. Though the yoga could have been more challenging. And there could have been more philosophical discussion. The airport transfer and cabs were quite stressful and that is why I’d didnt give it four stars. The food at the resort was absolutely fantastic.

The transport to and from the resort was badly organized with no specific directions on where to find the driver on arrival and we had to wait an hour and a half before our driver arrived. Also the transport was over an hour late arriving at the resort to take the first group back to the airport.

Tour hero was very good for information and payment options prior to the trip. The company they contracted for both airport pickup and drop off was a complete disaster. No or very little communication, inaccurate information on how to find the pickupdriver, and no identified meeting spot. The return pickup was very delayed (but kept saying the driver was a bit delayed or would be there shortly both of which were untrue) resulting in an extremely stressful situation and nearly a missed flight home.

Dislike: - Hiroshima was the most expensive add-on, and we only spent 30 minutes at the museum. I felt rushed when I expected to have the opportunity and time to walk around for more time. - Last-minute changes to the itinerary without informing the attendees. For example, the TeamLab visit will be in the morning, instead of the afternoon as initially planned. - Hotel in Tokyo was of a low quality. Super small room. I didn't like it and didn't feel comfortable.

I liked the smooth operation of the itinerary. Even though it could be challenging to manage all the people participating in the trip, guides managed very well in bringing people together to move and gather. The trip could have been better if there were some explanations of where we are at. For example, I expected some kind of explanation on the city of Tokyo when travelling through a cruise - there was no explanation, and the cruise was merely used for transportation.

I liked there were so many activities to choose from but I felt rushed and was disappointed by the lack of breaks.