TourHeroReviews of tourhero.com

Tourhero made our vacation life very easy. I also liked that they messaged us in real time when a bump came up in the road and they quickly solved it.

Really fantastic customer service, they would some problems seemingly at any time of day and made my holiday so enjoyable! Thanks!

Great resort and help from the TourHero staff. Activities also were awesome.

Thank you TourHero, especially Rohit, for planning our trip to Jamaica! It was activity-filled and well thought out, particularly with the hiring of our local photographer, Pedro. However, there were times when I felt that TourHero could've researched more into the logistics of the trip (such as on COVID testing, or on what to bring to each activity e.g. water shoes that we ended up having to buy / borrow twice) to prevent stress from all parties involved, as well as have back-up plans set when things didn't run accordingly to plan. I appreciate the effort Rohit and the team put into making sure that everything ended up okay when we ran into issues - the customer support was great!

Room for Improvement I think overall, the trip was enjoyable and affordable. That said, there was definitely room for improvement. I was not a huge fan of the resort that was selected. If I were there on a family vacation, it may have been more enjoyable, but I didn't really want to be around little children and unfortunately, I couldn't really get away from those families when on the resort. Additionally, the food wasn't all too good nor were the drinks, but again, that's all to do with the quality of the resort. Moving on to the activities, I was actually really glad to have those scheduled, It added a lot more color and adventure to a vacation where I expected to laze around all day. That said, I do wish a little more research was done on the companies TourHero worked with. Beginning with the buggies, our guides were incredibly kind and knowledgable. However, the buggies kept breaking down, adding a lot of stop-go to our trips. Additionally, it would have been nice to know ahead of time that we should wear our bathing suits and expect to swim. This was very unclear the day of the event. The next day was our trip to the Island. That was really fun, but there were a number of issues with transportation. It's unclear what the specific problem was, but we waited in a gas station parking lot for what felt like 45 minutes. On a trip that's probably an hour long. So that wasn't too ideal. I highly recommend that TourHero email out an itinerary 24-48 hours before the trip with suggestions on how to dress/prepare for the evening. It also would've been helpful to have a clear idea of what to expect traveling internationally after Covid-19. I think that would've made things a lot easier.

I had a great time in Jamaica !! Tour Hero, and specifically Rohit, was always attentive and talking with us the entire time. From responding to questions late at night to buying us towels when the boat forgot to provide them, he and the Tour Hero team were committed to making sure our trip went as smoothly as possible. The itinerary they planned for us was amazing, and I loved having our photographer Pedro with us the entire time — he really made the trip and was a blast to have on all of our adventures! I’d definitely recommend Tour Hero to friends who want to plan trips together because it takes the hassle out of having to find and book activities, hotels, and airport transfers — you just sign up and go!

I had a fantastic vacation in Jamaica due to Rohit and the Tour Hero team. The activities the company planned for us were fun and memorable. The resort we stayed at was convenient and all-inclusive. The Tour Hero team were with us every step of the way! Some highlights included cliff jumping at the Cool Blue Hole and the catamaran cruise. I can't wait to go on another trip with Tour Hero!

Oh the trip was amazing!!! TourHero really helped facilitate the trip so that it would've gone as smooth as possible, by answering all our question and helping us with booking COVID tests, as well as adjusting all the rides because of flight delays and other change in schedule (which happened a lot due to the weather and COVID-related issues). The experience was definitely once in a lifetime, things like swimming with dolphins, ziplining, climbing waterfalls. I thoroughly enjoyed the entire trip and now I'm constantly wishing to be back to enjoy such a fun time with TourHero!