TourHeroReviews of tourhero.com

Tour guides for Sao Paulo were really bad - very little communication, and bus timings were way off, resulting in too much waiting. For example, we waited for 1 hour for the 2nd city market tour bus, and when we boarded they told us it would be a 1 hour drive to the market, then the bus would leave in 15-30 mins for the lunch spots. This was too much waiting and too little time at the attraction. In addition, when we arrived at the city market, there was no guided tour at all - we were left to wander on our own. This made us question why we needed the tour at all - taking an uber would have been faster and more effective. I would also add that the group size of 130 people is too large. Inevitably, people would be late and there would be more waiting time. Also, the types of restaurants are more limited. I would suggest that Tour Hero caps the total group size, or stagger the itineraries for each bus, such that each bus rotates and travels to a different location at different times. This would create a more manageable group experience for all. The best tour agency was Manaus, where they were great at communicating, sharing about the city and Amazon - I'm giving two stars because of this.

Tourhero has been okay on previous trips that I have been on with them. I was extremely disappointed with this tour, because I was stonewalled on funding I was promised was reimbursed. Currently, I am still owed $USD44 and have been told multiple times Tourhero will not give me my money that I was promised would be reimbursed. Moreover, I paid for an all-inclusive experience and was left out to dry when I booked an airport that was not communicated that transportation would not be given for. Then, there was again no refund for the amount paid for airport transfers that I was not allowed to use by Tourhero. If I am being charged for an all-inclusive experience, I expect that to be the case when I arrive on the tour. Vey disappointing and stressful experience.

Amazing experience! Tour Hero proposed activities that I hadn’t considered and ended up being some of the favorites of the group. Also, details throughout the trip elevated the experience, making me want to always travel this way! I could relax knowing things where taken care of and if anything came up they would quickly solve it.

Was well taken care of so I’m happy.

Cram-packed itinerary: a great way to see a lot of Japan. We were treated well, fed great food, and taught a lot about the country. Wish the tour had skipped skipped Nagoya and included a full day in Tokyo instead.

The TourHero team did an incredible job of planning a packed trip for our group. I can't speak highly enough of the local guides who joined us in each city to teach us about the history and local landmarks. The whole trip was extremely well organized between different modes of transportation and I don't think we were late once. What an amazing way to see a country for the first time, with local guides and travel plans taken care of.

Very good organization in terms of logistics. Good guides. Some parts of the itinerary seemed rushed while a couple were too long.

TourHero is a great service that provides excellent support to anyone planning a trek. They offer advice based on their extensive experience, beautiful trip brochures, excellent web pages that are consistent all the way through to payment, and always provide a quick response, eliminating the hassle of dealing with a travel agent. I highly recommend using TourHero to organize your group trip.