Total WirelessReviews of totalwireless.com

This company totally sucks. My service cuts in and out telling me my phone isn't registered i paid nearly 70 bucks for unlimited everything that I can hardly use. I sit on the phone for nearly a hr trying to get it resolved to only get trashy jazz music. As far as im concerned im owed a month of service or my money back. And the protection plan doesn't cover stolen phones like they say you have to buy a new phone in truth. They never know how to help you when you do get through to customer service they are total trash not total wireless. This is the most frustrating inexcusable bs. I can't stress how much I regret dealing with this company I urge you not to and I can only pray they go under somehow in the future. Do not use this "service"!

Total wireless es una porquería saque mi cell con ellos, Y terminando de pagar mi cell por 90 días resulta ser que tengo que estar por un 1 año para que puedan desbloquear mi cell, y de paso estar activos con una red que no sirve, dan asco enserio. Ojalá y vean mi comentario para que sepan que son un asco de red 👌🏽

Total wireless and Verizon is scamming people and if you can't understand what scam is and Verizon owns Total wireless and that makes Verizon more guilty and if Total wireless and Verizon don't want to be exposed then do the right thing and allow the American Citizens answer the customers calls instead of routing calls to India Pakistan and Ukraine because they're the main scammers because all they want is money and if they do deal with the call they want a different phone number to use that phone number to scam people

My son had his phone for TWO months…. I decided to get my daughter a phone and they went ahead and bundled the bills together even though I hadn’t even gotten her phone in the mail so I called to have them split so I could pay his bill and they messed it all up. I have talked to 3 different customer service representatives in the past three days for HOURS and the best they could come up with is that I can make a CLAIM to get him a new phone after TWO months of having it. Couldn’t make it right whatsoever and lied to me numerous times. DO NOT choose this carrier Edit to add: you CAN switch to straight talk from them!!! I did because of course they wouldn’t refund me for the phone!!

If I could give 0 stars I would. I paid over a month ago for a new phone and 3 months of service, plus extra for next day shipping. 5 weeks later still hasn't shipped because they are out of stock on the phone. Company refuses to refund my money and all their service agents hang up on me or lie. They ignored the BBB when I filed a complaint.

Had to wade through countless voice prompts. When finally connected to a life form, was told the $20. For 5 yr plan I was guaranteed and signed up for "is not guaranteed", and at their choosing it will be doubled. I'll be switching. Rep gave drawn out. Convoluted answers to each question, probably in an attempt to confuse. Horrible interaction. I say "interaction" because it was by no means "service".

Total mess that's my descriptions for it customer service and there liars to your face like you are idiot no referral from me.

Awful customer support; terrible website. We were Total Wireless customers for a very long time. Throughout that time, their customer service has always been uniformly terrible. They are ALWAYS "experiencing higher than usual call volume" and put you on hold for ages, both on chat, phone and text support, and often drop your support session altogether. The only reason I stuck with them was because I knew it would be a nightmare trying to transfer out. But when we tried to change our auto-pay credit card, they told us they were raising our rate, by a lot. Another support agent set us up with a special offer, and promised it would be at our old price. Then her supervisor canceled that and hiked the price back up. So we finally switched - and they made that a nightmare of customer support h*ll, de-activating each of our phones before they could be properly connected to the new carrier. Never, EVER Choose Total Wireless! You will regret it. Here is the most shameful part: this was all bad enough when they were a scrappy little independent carrier operating on a shoestring budget. But then Verizon bought them out - and nothing changed! Verizon CAN afford to get more and better support agents, and improve their website, but they have not done that. They would like Total to just die of neglect, apparently.