Total WirelessReviews of totalwireless.com

Ever since Verizon bought them they have been a complete nightmare to use and deal with. Ordered a Unlocked Google Pixel 10 Pro and they had some issues activating it and could not do it. So I returned it and bought a unlocked Samsung Galaxy S26 Ultra and the same thing having issues activating it and keep getting told "You will hear within 72 hours" just a repeat over and over still don't have my Galaxy activated thinking about switching phone carriers cause this is horrible!

Poor Wireless phone Company. Never try them. You may call all day long without reaching any agent. And their system charged me twice, until now I never reached out to any customer servise to get my money back.

Are you planning on signing up for total wireless ? Please don’t because they don’t honor what is on the webpage. If you sign up to get back your number is a huge problem.

1-Star Review for Total Wireless I am extremely disappointed with Total Wireless customer service. I contacted support regarding a payment plan issue and spent more than an hour on the phone without receiving a resolution. Despite waiting over an hour, my issue remained unresolved, and I was not provided with a clear explanation or solution. To make matters worse, my $65 monthly plan was changed without my authorization, causing additional confusion and frustration. I contacted customer service to get this corrected, but after spending over an hour on the call, the problem still was not fixed. Customers should not have to spend this much time trying to resolve billing and account issues. The lack of effective support, poor communication, and inability to resolve a straightforward problem is unacceptable. I expected much better service. Total Wireless needs to improve its customer support, billing practices, and respect for customers' time. Rating: ⭐☆☆☆☆ (1/5) Call Duration: Over 1 hour, and the issue remains unresolved.

We were with Total Wireless for years before Verizon bought them out. Never had an issue, excellent service which we were pleasantly surprised with since we didn't know what to expect switching to a smaller company. However, about a year ago or less, since Verizon bought them out, we started having issues with phone disconnection as our autopay approached, being flagged for spamming with no unusual texting patterns, and claims of unusual amounts of data usage. Awful customer service that could not verify our actual data usage, wouldn't give us straight answers or show us documentation to prove their claims. Rather than spend any mor HOURS of our life trying to fight with company, we are leaving and will actively promote to our family and friends to do the same. They are neither transparent or upfront with their business practices and that is definite red flag for us.

I have been a total wireless customer for over 5 years now and have had the same phone, I was having issues with my data not resetting when I paid my phone bill so called customer service and was informed my phone was reported stolen which once again always had this phone and they can’t reset my data even though I pay for it every month!🤷‍♀️ what? My grown children bought me this phone as a present years ago from Amazon and was an unlocked completely reset phone…so how 5 years later after having total wireless this whole time my phone is supposedly stolen!?? Thanks for nothing and confusing the shit out of me total wireless people I will be going elsewhere after that!!! And I guess call the police 😂 on myself!🙄

Would give 0 stars if I could. The first time I attempted to disconnect my service, I was actually hung up on! The second time I demanded to speak to a supervisor, and was not only told no to my demands, outright "No" not even the usual rigamarole, but was also put on hold multiple times when I repeated my demands only to get the same voice on the line! Unprofessional. No sense of customer satisfaction. Avoid at all costs.

If I could go lower than one star I would! No lie, I've been at this for 3 days now with their tech support waiting through countless others only not to get my questions answered or fixed. They give entirely basic answers to questions and have no technical knowledge whatsoever. I tried to tell them what my research revealed as a problem was with my esim provisioning and they just argued with me and went through their stupid script that they have. I requested to speak with a supervisor multiple times only not to have that happen. Currently I don't have Wi-Fi calling I don't have call waiting and I don't have RC chats. All of these things I had with Cricket Wireless and we're visible. Just as soon as I'm able to break the bonds of this company at the end of the month I am fleeing to another provider. Do yourself a favor and stay away from this one.