Total WirelessReviews of totalwireless.com

This just happened to me yesterday. I'm still trembling with rage. Tried to switch to another carrier and bring my number with me to the new carrier. They locked my number even though I was fully paid up and had been in good standing for 3 years. Claimed they needed to generate a 'NTP" - Number Transfer PIN, but mysteriously no one I spoke with was "authorized to do that". They kept me on hold for over 3 hours, kept disconnecting me and transferring my call to mailboxes and unstaffed departments. One Customer Service rep. actually had a ROOSTER crowing in the background for the entire call until he finally disconnected me - or perhaps the rooster chewed through the wires. You might save a few bucks on their service up front..... but trust me - YOU WILL PAY FOR IT IN THE END AND SORELY REGRET EVER DEALING WITH THIS COMPANY. No company that cared even a little about its customers would do this to them. Obviously they don't care, and it shows. Avoid Total Wireless at all costs. Even if the service is free, it is not worth it.

They ship faulty apple devices and don’t honor any exchange.

they deactivated my service for no reason and they're now holding my phone number so i cant switch to another carrier. they could not care less about what's happening to me. even when i didn't have these problems with them, their service and support sucked. please, never ever go to total wireless.

Have been a Total Wireless customer for many years, 4 Lines and relatively happy until now. We upgraded my daughter's phone about 2 years back, trying to activate on Simple Mobile due to International service requirement, and Total Wireless refuses to unlock unless we pay $300. Should have been unlocked automatically at 12 months according to Tracphone policy.

My phone number got fraudulently ported out from TotalWireless to MetroPCS. TotalWireless has taken over 10 days and I still don't have my number back! Two days ago my auto pay went through, I called to ask for a refund and they wouldn't give it to me. Instead they require that I file a dispute with my credit card! Every time I call it takes 30 minutes to 2 hours in combination of holding and then holding while they are on the line to get a response from them. TERRIBLE SERVICE!

I have been with total wireless for several years. There have always been issues that I have with total wireless, but I have been able to overlook them and quite frankly at this point I am tired of over looking it. The customer service is completely horrible, they always just write you off and say that they can't help you; regardless of the situation. Not only this, they always try to over charge you. You can hang up the phone with them and they will immediately try and over charge you again, as soon as you hang up the phone. It's super ridiculous. Now, I cannot get a receipt for apple proving I bought the phone from total wireless. They claim they do not keep any receipts whether it be from yesterday or six months ago. So, now the phone I bought from them is totally useless and they refuse to solve the issue. Would not recommend to anyone, ever.

From day one, the company couldn't get my phone to work right. If I ever went out of town, I lost service while my family's phones on the same plan would work mostly okay. And throughout the last 2 years, I would periodically lose service. The final straw was when my phone lost service and they could not get it back on. I deactivated this phone and went to another service and asked total wireless to put my plan on a 3 line plan instead of 4--the other 3 phone belonged to family members, whose phones worked okay. Well, 2 months later they are still charging me for 4 phones, and when I called again to change it, they said they could, but the monthly payment I just made 2 days before would be lost and they would not prorate the bill. I paid $97 on December 1st, and to switch, I would have to pay an additional 85 dollars on December 3rd. I paid for 4 phones for 3 months when I only had 3 phones on the plan. This company is set up to rip people off. It should be closed down.

Yes the service has always been bad but now the coverage is bad, it drops out around every 5 minutes or over every big hill