Total WirelessReviews of totalwireless.com

Been trying to get my husbands number ported for 2 days. During this time we’ve been stuck on hold for untold amount of time, hung up on, told incorrect information several times and just generally treated like we weren’t customers. They took my number I’d had for 10 or more years. If you’ve had a long term number and want to keep it forget this company and the company that owns them, Tracfone.

I tried to port my number from Total Wireless (Verizon/TracFone/StraitTalk/ etc.) and they gave nothing but grief. Waiting forever to talk to someone with a bad attitude. Took 4 hours today and 4 hours the last time I tried this simple task. The call back option rather than wait on hold, just gets you more wait on hold when they call back! To port my number I had to give them a ZIP code that I never gave them in the first place. It was in a state I never lived in, ever! They insisted I gave it to them! It's part of TracFone owned by Verizon and they don't care about the customer! They have customer (lack of) service available 8am to 11 45 pm. No live chat, no text with a live agent. I will NEVER go back to Verizon or a Verizon/TracFone company, not worth the added cost & grief & lack of customer service! BUT I WENT TO US MOBILE...GREAT customer service, great reliable wireless, 24/7 customer service, and that's tip of ice berg.

The worst company I have ever dealt with it's so bad the company I work for is paying us to change our total wireless to any other company we choose becouse all the employees with total wireless are missing so much time dealing with phone problems from this company and the hold times are outrageous sometimes up to 2 hours and when I finally got threw to corporate supposedly I couldn't hear her over the chickens and dog barking in the background And still was forced to pay a third time to finish my work becouse she said there was no way to go back and change the mistake that was made by the script reading customer service and if your problem is not on the script god help you the only reason they got 1 star from me there was no choice for 0 stars

Total Wireless is an off shore operation. And totally worthless.

Worst, worst, worst company. I wished I read these reviews before wasting my money. THey only want $30 a month for nothing. Worst company with multiple numbers. Inconsistent with every word that slips from their lips. I had phone issues and for 15 days they had my phone and refused to return me even a day. Worst company ever. The same voice answered speaking of transferring to supervisor but it was the same guy, same guy posing as both supervisor and former agent pretending to request my name and information again. If no star could be given totally given. This company is a sham, crooks, and liars. I was on the phone with them for hours and they pretended to be another company sending me to another line after another. I hate having to use another number but I be dog on to give them a cent more. Assurance is some how linked and they act the same faulty number. I hate I ever encountered this company. Any other company would atleast work with you under such circumstances. Not this one. A matter of fact I am positive they used those days themselves to send off my phone promptly as the bill came. It took only two days to send to them Sent friday arrived Monday but the phone, the replacement order was delayed 2 weeks on their end.smh not worth time, money not even a call. This company should totally go like $1 tree price and dollar general store. Don't get attach to the number, it's better to let them go like the worst boyfriend ever! you can do better.

How is TW still in business? Do they take anyone for customer service rep that cannot even enunciate properly and very difficult to understand and have a meaningful conversation. TW throttles speed even when on a 5g network. Internet speed check is constantly "very slow" and has gotten worse. Dump TW and choose another carrier. Customer service is of no help.

Worst customer service ever. They will let a hacker steal your number and make you wait on hold for hours to talk to a customer service rep in the Philippines or somewhere who has such a thick accent you can understand 1 word out of 5. You may also here roosters crowing in the background. Soooo professional. It took me 2 weeks to fix such a problem with a cumulative 22 hours of phone and hold time with them. Then when you need to port your number out yourself to get off of their dreadful platform, they will transfer you to the porting department who will just drop your call. Time after time. Just get another cheap service. I switched to US Mobile. Better customer service and less money, and 5 G. Just run from this trainwreck of a company.

I purchased a Sim card from them and when I tried to activate it, it claimed it was already in use. I had to contact customer service multiple times to get it activated and then I had to contact them repeatedly to buy a new plan because they said my email, which was given repeatedly, during the many conversations with them. Then they covered up my poor review of their business because it "didn't meet their standards for a review". Use literally any other cell phone company. Literally just got off the chat with customer service and they informed me the only way to help is for me to call, which can't be done without a phone with a plan, which I can't get without them dealing with whatever issue they are having with my account.