Total WirelessReviews of totalwireless.com

Cell phone shut off for sending too many messages! I can't even port over my number. Was with totalwireless for 5plus years. Terrible!!

Horrible customer service, after 10 years of service with them I have watched this company go strait down the tubes, I am going to leave total wireless after my last experience with their customer service department. very sad.

Total Wireless should be renamed as Total Waste of time. Their website is a piece of crap and their customer service is even worse. I left my Verizon plan with 3 phones to try and save some money but the aggravation isn't worth it. I transferred my cell phone over and had multiple issues and I won't be transferring my other 2 phones. I'm going to transfer my cell phone back to Verizon, pay the extra money and at least it will be reliable without all the hassle. What a piece of crap Total Wireless is, I would not recommend it to anyone.

I used two vacation days trying to set this up. I’ve never had this much trouble installing and activating a SIM card. Customer and technical support had trouble shooting steps, but they were quite basic and most people would have taken them before contacting the support team. A lot of time wasted waiting for escalation which led to questionable experts. I lost a lot of confidence when the chat agent asked me to try making a call on a phone with no service. After hours of waiting and trying, I gave up and tried something else (worked in minutes).

I was happy for more than 5 years with them, but I bought a new cell exactly 15 days ago, and today I had some group chat conversations and hell broke loose. Without warnings-- they disconnected my service, disable my number, and, disable my NEW cell BECAUSE GROUP CHAT IS PROHIBITED in their network. So I am stuck with a useless new cell and lost all access to a apps that require my cell number. WORST EXPERIENCE EVER! Where is the LOYALTY for all these years? I am ready to move on. Hopefully, other companies valued my loyalty GOOGLE FI has better pricing for a family plan, so maybe it was meant to be and seems like the best option since everything is connected to google email. And I am sure google will warn us if something seems wrong before giving us the booth.

Verizon ported my number to Total. Both companies confirmed the port and total said I would have service at 230. I call back 8 hours after that to find out the number never ported. Verizon released the number and total wireless has my number but is pretending that they never received the port because I decided not to use them. I’ve been trying all day to get my number ported out of total but they keep denying they have it and giving me the runaround. On top of all that, I can’t understand most of what their customer service agents tell me.

Shady company. Offered iPhone 11 refurbs on sale 07-14-2022 for $100. I ordered one. Two days later offered same phone for $150 this time. The group who ordered at $150 all got their phones shipped and delivered while anyone who ordered two days earlier like me were given cancelation emails citing "lack of inventory". There was plenty of inventory for those who ordered two days later though right? Avoid this company at all costs with practices like this.

For two days I have been unable to use both my phones for making and receiving calls, receive texts and to use the internet. Called numerous times both days to be told there was no outage in my area but yesterday I drove twenty miles north of where I live and my phone working perfectly. Each time I called also I was told they were going to transfer me to a higher department and as soon as they transfer I get disconnected. I would give customer support zero stars