Total WirelessReviews of totalwireless.com

I was a customer for over a year with no problems with the phone service but the customer service or lack thereof is a joke. They keep transferring you and then drop the call hoping you will give up. Be cautious of auto pay because they double billed me 4 days apart and I had to contact my credit card company to dispute the charge.

I upgraded my data to high speed data and Total Wireless failed to upgrade it. At 611, she requested I reset my network connection and then I lost all my WiFi passwords, I contacted 611 four times. I had to go through the automated voice and request a representative three times each time. Each time they texted me a verification code and each time I had to start from the beginning. The third call, was the most helpful with my being told that even though I had added high speed data, Total Wireless had failed to refresh my connection, but the call dropped while I was waiting for them to refresh them. The final time, after repeating for the fourth time to a different support representative that the phone was buffering and pictures were not visible, just blank colored boxes, I was told I had to purchase more minutes. When I asked when my plan expired, she was unable to tell me. I had been told in a previous call that my account was in order. The fourth representative would not give me her name. I was just given the runaround. If you purchase the unlimited plan, you should be okay. If you purchase the $35 plan, you will run out of high speed data before your plan ends and will have to pay $10 to upgrade it. If it fails to work, support are not trained to assist you and each time you call, you will have to start over. My son recommended Mint Mobile.

Worst phone company in the world if a cat or dog needed a phone I wouldn't suggest this phone company they are the absolute worst period

I had no specific problem with the Samsung phone, but my experience with Total Wireless customer service was poor, at best I purchased their service/phone in Best Buy. I purchased it as a business phone for clients and vendors to contact me, separate from my personal phone. That was my first mistake The phone # assigned to the phone was still in someone else's name. A vendor was attempting to contact me said they were contacting a different party. I contacted TW and I was assured that they would remove the prior user of the phone number from their (?) records. The vendor tried again to contact me two daysl later, at my request, but was still getting someone else. Contacted TW again and they assured me it was all resolved, checked their "records" and re-asdured me that it was resolved Hardly. Still had a problem being (not) contacted on the new phone. Again contacted TW and I asked them to change the phone number. As we were speaking about this, I asked if I could choose a number. I was told, too late, it was already changed. What? No questions asked, no discussion, just changed the number without a dialogue. I decided to return the phone to BB. However, something I was ignorant of, I couldn't return the phone after 14 days had elapsed. This was news to me, having never returned a phone in the past. Called TW once again to find out what recourse I had. I was told flat-out, since I didn't purchase the phone directly from TW, they couldn't help me. What? Asked to speak with a manager, the person said he is the manager. Nothing he could, I was stuck with it. He suggested that I just stop buying minutes with TW. Sure, I said, but I'm stuck with a phone I cannot use or return. Sorry, not his problem, since "I didn't buy it directly from TW" Sad, poor customer service by Total Wireless I would strongly recommend NOT to purchase Total Wireless phones or service. If you have an issue/problem, you're on your own. Can't speak to whether TW would have tried to help IF I purchased the phone directly from them. But, if my experience was an indication of their service, I would say, "Buyer Beware!"

Been with them for a couple years at the time setup was easy went to a store and took 45 mins. Attempted to port my brothers Verizon phone last week. Over 20 hours with customer service calls with the constant run around and same troubleshooting steps everytime. The phone can receive calls, send and receive sms and data works but he can't call out. Gets a message saying all numbers have calling restrictions. Customer service has been useless and he even drove an hour to the only remaining total wireless store in our area. The rep told him that total wireless completely locked the store employees out of the systems to prevent them from helping customers. The guy at the store went above and beyond and even ripped into total wireless tech support and demanded a refund on our behalf that they said they would do but I'm sure they won't and he advised us to file a credit dispute against them. I'll now be cancelling my line and switching both of us to another provider. The Verizon take over has made things even worse with this company and they won't help on their end even though they own total wireless and the phone reps tell me they are reaching out to Verizon for help. They will just tell you to wait 24-72 hours everytime you call saying they are investigating it but it's up to you to constantly call back if the service continues to fail and every rep will put you through the same process. They give you a support ticket number that they just automatically close out without resolving the issue and reopen the same ticket when you call back. Nothing but a bunch of scam artists with an call center in India. Good luck understanding half the people they employ.

Waste of time. Customer service kept taking me around in circles. Made me buy another service card just so I could port my number over to a different carrier which didn't work. Ended up getting so upset with this company I pulled my whole family off their network.

Absolutely do not trust this service. My plan is set to restart on the 4th of every month but its currently 11/29 of this year and i have no cellular network, no data. I even went and re-purchased my plan and an extra data pqckage and nothing has happened. This is a company of thieves and scum. They just want to steal your money. Oh and another thing, I tried to call customer service but I couldn't because I didn't have "network access" I paid for network access and data, AND a new plan, and there has still been no change. They owe me $100 in lost wages (I work in the delivery field) and money spent on a new plan that also hasn't made a difference in my lack of cellular service. I'm honestly thinkning about taking this whole matter to court. They are rediculously inadequate. Don't waste your time or money. ITS A SCAM!!

I have been a customer of total wireless service for over 3 years I recently called to never my service and the system said I have available points that I can redeem I asked an agent about it he said he would redeem my points and that I would have 60 days of service from the points and now I have no service I called total wireless back and they refused to redeem my points and they said I have no points I feel this is poor customer service on behalf of total wireless and I really don't appreciate them not meeting my needs